Dutch Speaking Client Care Agent
Found in: Talent ZA C2 - 3 weeks ago
We are looking for someone who will be able to fulfil the following requirements:
To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to.
Key Performance Areas:
Receipt and handling of inbound & outbound calls.
• Ensure that calls are answered timeously, handled efficiently, politely and professionally
• Ensure that careful attention is paid to the information being provided by the caller
• Provide accurate information/instructions to the caller, if required
• Ensure that the call is carefully listened for accurate understanding of the call
• Accurately comprehend the information that has been provided
• Ensure the confidentiality of the information relating to the call
Preparation of Reports (as required) and accurate record keeping.
• Accurately capture the details received from the call.
• Produce professional and detailed reports.
• Assume responsibility for accuracy, and completeness of all tip-off reports
• Evaluate urgency & sensitivity of information received from callers' and demonstrate sound judgement in prioritising and escalation of the matter.
Quality and risk management.
• Adherence to all controls implemented to protect confidentiality of information provided and anonymity of whistleblower
General administration.
• Follow correct procedures.
• Provide assistance where required.
About You
You would need to have the following qualifications
• A minimum of a matric qualification plus 2 - 3 years working experience in a customer services orientated position is a prerequisite for this position
• Any formal qualification will be an advantage
You would need to have the following Experience and Technical competencies:
• 2 - 3 years working experience, preferably in a contact centre would be an advantage
• An excellent command, ie. 100 % fluency in the Dutch and English languages is a necessity
• Fluency in any other Foreign language i.e. Arabic, French, Spanish, German will be an advantage
• All official languages of South Africa are offered. Fluency in any other SA official language would be preferred and would be an advantage.
• Ability to work shifts, public holidays and on week-ends (project and call centre dependent) will be required
-
Dutch (Fluent) Client Care Agent
Found in: Talent ZA C2 - 3 weeks ago
Umhlanga, South Africa BGA Recruitment Full timeNB: This position is based in Umhlanga RocksWe are looking for someone who will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound &...
-
German (Fluent) Client Care Agent
Found in: Talent ZA 2A C2 - 3 weeks ago
Umhlanga, South Africa BGA Recruitment Full timeOur Client in Umhlanga is looking for a Fluent German Speaker that will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound...
-
German (Fluent) Client Care Agent
Found in: Talent ZA C2 - 3 weeks ago
Umhlanga, South Africa BGA Recruitment Full timeOur Client in Umhlanga is looking for a Fluent German Speaker that will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound...
-
Afrikaans Speaking Customer Service Agents
5 days ago
Umhlanga, South Africa Careerbox Full timeWe are doing it again!!! Its a new week and we are looking for vibrant, energetic Afrikaans speaking customer service agents to take calls and direct Covid related enquiries to the right departments. If you have worked with Covid patients before that will work to your advantage or know about the Covid vaccinations and info. You need to be able to speak...
-
Customer Care Agent
1 day ago
Umhlanga, South Africa BuDDys Full timeA dynamic and fast growing Durban based company is looking to employ inbound customer care agents on a part time basis. NB: Possible Working hours are: Fridays - 18:00pm to 02:00am Saturdays - 18:00pm to 02:00am Remuneration: R360 per shift Matric Computer literate in MS Word, MS Excel Flexible and able to work after hours shifts **Must have own...
-
FUTURE OPPORTUNITIES: DBN PIPELINE
Found in: Talent ZA C2 - 1 week ago
Umhlanga, South Africa Deloitte Full timeJob DescriptionMain purpose of JobUnder minimal supervision, to provide inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the client SLA, TOA controls and processes and specific project/s you, as the agent, may be allocated to. Key Performance Areas:1. Strategic ImpactCompletes a variety of...
-
Afrikaans Customer Service Agent
4 days ago
Umhlanga, South Africa Careerbox Full timeWe are doing it again!!! Its a new week and we are looking for vibrant, energetic Afrikaans agents to assist our Local Client. **Requirements**: - Matric - 6 Months Customer Service experience - Fluent Afrikaans Speaking - matric if you meet all the above requirements To Apply Time : 9:00am Bring a Pen ,Updated CV, Original ID, Matric and Bank...
-
Collections Agent
3 days ago
Umhlanga, South Africa strauss recovery solutions Full timeCollections Agent Required Reputable company located in Umhlanga Durban area is looking for a collection’s consultant preferably with a minimum of 1-year experience in the debt collections environment. Monday to Thursday 8:00am to 16:30pm - Fridays 7:00am to 15:30pm - Saturday's 8:00am -13:00pm possibility of overtime dependent upon the company’s...
-
Collections Agent
3 days ago
Umhlanga, South Africa strauss recovery solutions Full timeCollections Agent Required Reputable company located in Umhlanga Durban area is looking for a collection’s consultant preferably with a minimum of 1-year experience in the debt collections environment. Monday to Thursday 8:00am to 16:30pm - Fridays 7:00am to 15:30pm - Saturday's 8:00am -13:00pm possibility of overtime dependent upon the company’s...
-
Sales Agent
1 week ago
Umhlanga, South Africa Directory Services Full timethe company provides you with full training for the position, Your role as a sales agent: - Take customer calls and provide accurate, satisfactory answers to their queries and concerns - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Call clients and customers to inform them about the company’s new...
-
Sales Agents
5 days ago
Umhlanga, South Africa DCSA Full timeDCSA, a national debt review company with 10 years of experience in the financial market, is currently seeking self-motivated and experienced Sales Agents to join our team. As a Sales Agent, you will play a crucial role in assisting over-indebted consumers to become rehabilitated by offering our specialized debt review services. If you have a minimum of 3...
-
Customer Insights Agent
4 days ago
Umhlanga, South Africa Talksure Full time**The main responsibility of the Client Experience Agent is to obtain insights from existing and new customers on their experience of Talksure products.** **Responsibilities** - ** To assist with various customer experience initiatives via social media and other platforms.**: - ** To provide insights for the enhancement of the Customers experience.**: -...
-
Sales Agent Wanted
5 days ago
Umhlanga, South Africa Directory Services Full timethe company provides you with full training for the position, Your role as a sales agent: - Take customer calls and provide accurate, satisfactory answers to their queries and concerns - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Call clients and customers to inform them about the company’s new...
-
Call Centre Sales Agent
7 days ago
Umhlanga, South Africa DCSA Full timeDCSA, a national debt review company with 10 years of experience in the financial market, is currently seeking self-motivated and experienced Sales Agents to join our team. As a Sales Agent, you will play a crucial role in assisting over-indebted consumers to become rehabilitated by offering our specialized debt review services. If you have a minimum of 3...
-
Guest Service Agent
3 days ago
Umhlanga, South Africa HotelJobs.co.za Full timeGuest Service Agent - Luxury All-Suite 4* Hotel - Umhlanga We are currently seeking enthusiastic and customer-oriented individuals to join our clients team as Guest Service Agents for a prestigious luxury all-suite hotel in Umhlanga, South Africa. This is an exciting opportunity to be part of a pre-opening team and contribute to providing exceptional...
-
Insurance Call Centre Agent
4 days ago
Umhlanga, South Africa Careerbox Full timeWe are recruiting for one of the Uk's largest Insurance Groups. We require Call Centre agent to assist our international clients. **Requirements**: - Must have worked in a call centre before - 6 Months minimum experience required - Clear Criminal or Credit record. - Matric Ability to commute/relocate: - Umhlanga, KwaZulu-Natal: Reliably commute or...
-
Call Centre Agent
4 days ago
Umhlanga, South Africa Micah Govender Developments Full time**Full Job Description** Are you an Independent Sales Agent looking for the opportunity to start a successful new career? We are on the hunt for dedicated Insurance Sales Representatives who are interested in a rewarding career in Financial Services, and who have a knack and ability to sell non-life insurance products. Training times are from 9h00 -...
-
Lead Generation Agent(Debt Review)
4 days ago
Umhlanga, South Africa Consumer Relief Full timeConsumer Relief, A leading Debt Counselling Practice is seeking Lead Generation Agents. Contact/Whatsapp Justin: 0659731451 Remuneration: R5000 plus commission. Working hours: Monday - Friday: 8am to 5pm, alternate Saturdays 8am to 1pm Description: - Educated clients on Debt Review. - Communication Skills. - Computer Literate. - Call Centre...
-
Sales Consultant/agents
4 days ago
Umhlanga, South Africa Capital Debt Inc. Full timeWe are giving an opportunity to ambitious and hardworking Sales people to join our Sales team and become a successful Sales Consultant/Agent in field sales, marketing our Debt Relief products. **SALES DUTIES;** - Calling on Government Departments and Corporate Companies to assist cash over-indebted employees/Clients, and developing new business...
-
Usa Lead Gen Agent
5 days ago
Umhlanga, South Africa Calltrain (Pty) Ltd Full timeWe require experienced International Agents for our exciting new B2B lead generation Campaign, USA shift - You **must** have international telesales experience - You **must** be target driven - You **must** have suitable transport arrangements for the USA shift - 6 pm to 12 am You will be calling businesses in the USA and introducing a service and then hot...