See more Collapse

Travel Support

1 month ago

Cape Town, South Africa ABC Worldwide Full time
Ensure that all travellers receive e-documentation within 30 plus days of travel – including reconfirmation of all services and ad-hoc administrative functions for the pod. Management of incoming calls / enquiries received within the business through toll free or switchboard queues.

Key Areas of Responsibility

Target achievement
• All assigned documentation is delivered without errors
• All assigned documentation is completed within weekly deadlines
• All documentation is saved on SharePoint for access during an emergency
• The shared drive is kept neat / relevant and meeting removal deadlines

Quality assurance and documentation
• Updating the customer Service Report with latest updates on each assigned document daily
• All services to be reconfirmed to identify errors
• Produce vouchers, itineraries, travel packs and E-Tickets
• Professional management of travel documentation so that travellers receive travel documentation 30 – 45 days prior to departure
• Complete travel documentation for last minute travellers (within 7 days of travel) within 48 hours at the same standard as normal documentation
• Continually identify ideas, information, content improvements and recommendations which will improve our documentation

Enquiry and toll-free management
• Managing incoming toll-free and switchboard calls
• Taking down sufficient information if Africa Safari Experts (ASEs) are not available so that the enquiries can be allocated to ASEs accordingly

Inbox management
• For allocated buddy

Partner postcards
• Ensure postcard notes are sent to clients at the relevant partner properties

Qualifications
  • Relevant tertiary qualification (Advantageous)

Experience
  • 1– 2 years of general or sales administration experience (Essential)
  • Experience in travel coordination / administration (Advantageous)

Skills & Competencies
  • Ability to work with others
  • Exceptional written and verbal communication skills
  • Learning and researching
  • Delivering results and meeting customer expectations
  • Adapting and responding to change
  • Coping with pressure and setbacks
  • Seamless administration and organizational skills
  • Numerical literacy
  • Computer and software literate (MS Word suite, CRM systems, Google, etc.).

Attributes & Behaviour
  • Results orientated and target driven
  • People-focused
  • Accountable
  • Respectful
  • Excellence
  • Integrity
  • Resilient
  • Confident
  • Proactive

We have other current jobs related to this field that you can find below

  • Experienced International Travel Consultants Cape

    4 weeks ago

    Cape Town, South Africa WOLO Travel Full time

    **About the Brand** WOLO Travel is on a mission to create affordable and unforgettable experiences across the globe. We excite our customers with engaging online content and inspire them in our retail stores (or as we call them, Experience Centres) redefining in-store travel browsing and shopping in South Africa. The WOLO Travel team is young, dynamic and...

  • Travel Sales Consultant

    1 week ago

    Cape Town, South Africa Tropical Sky Travel Full time

    **Specialist Travel Consultant** **ABOUT US** Tropical Sky is a travel company with a difference. Our collection of brands offer incredible tailor-made holidays all around the world, including America, Canada, Africa, and Australasia. We have consistently won awards at the British Travel awards including gold awards for Best Holiday Company to The...

  • Product Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa WOLO Travel Full time

    About the BrandWOLO Travel is on a mission to create affordable and unforgettable experiences across the globe. We excite our customers with engaging online content and inspire them in our retail store (or as we call it, Experience Centre) redefining in-store travel browsing and shopping in South Africa. The WOLO Travel team is young, dynamic and resourceful...

  • Travel Sales Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Tropical Sky Travel Full time

    Specialist Travel ConsultantABOUT USTropical Sky is a travel company with a difference. Our collection of brands offer incredible tailor-made holidays all around the world, including America, Canada, Africa, and Australasia.We have consistently won awards at the British Travel awards including gold awards for Best Holiday Company to The Caribbean & Best...

  • Experienced Travel Consultants Cape Town Cbd

    2 weeks ago

    Cape Town, South Africa WOLO Travel Full time

    Have you got experience as a Travel Consultant booking international destinations? Then this could be the position for you! **What's on Offer?** - Exceptional Earning with a variable basic salary from R12k-20k per month PLUS Uncapped Commission - Free International Flight Annually - Hybrid work from home and office flexibility - 10 Additional Long Weekends...

  • Experienced Travel Consultants Cape Town Cbd

    3 days ago

    Cape Town, South Africa WOLO Travel Full time

    **What's on Offer?** - Exceptional Earning with a variable basic salary from R12k-20k per month PLUS Uncapped Commission - Free International Flight Annually - Hybrid work from home and office flexibility - 10 Additional Long Weekends per Year - Work Remotely Overseas for up to 4 weeks per year - Paid Maternity & Parental Leave - Access to Travel Discounts...

  • Product Operations Support Specialist

    3 weeks ago

    Cape Town, South Africa WOLO Travel Full time

    **About the Brand** WOLO Travel is on a mission to create affordable and unforgettable experiences across the globe. We excite our customers with engaging online content and inspire them in our retail stores (or as we call them, Experience Centres) redefining in-store travel browsing and shopping in South Africa. The WOLO Travel team is young, dynamic and...

  • Product Operations Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa WOLO Travel Full time

    About the BrandWOLO Travel is on a mission to create affordable and unforgettable experiences across the globe. We excite our customers with engaging online content and inspire them in our retail stores (or as we call them, Experience Centres) redefining in-store travel browsing and shopping in South Africa. The WOLO Travel team is young, dynamic and...

  • Rsa - Travel Consultant

    4 weeks ago

    Cape Town, South Africa Flight Centre Travel Group Full time

    **Job no**: 520328 **Brand**: Flight Centre Travel Group **Work type**: Full time **Location**: Cape Town Northern suburbs **Categories**: Leisure Travel & Retail Join others like you, who simply love travel If you have a passion for travel and some experience in retail, hospitality, sales, or customer service, then you'll fit right in as a Travel...

  • Rsa - Travel Consultant

    2 days ago

    Cape Town, South Africa Flight Centre Travel Group Full time

    **Job no**: 521051 **Brand**: Flight Centre Travel Group **Work type**: Full time **Location**: Cape Town Southern suburbs **Categories**: Leisure Travel & Retail Join others like you, who simply love travel If you have a passion for travel and some experience in retail, hospitality, sales, or customer service, then you'll fit right in as a Travel...

  • Travel Customer Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Follow Alice Full time

    Salary: ,30-32 ZAR Per Month (& perks)Workload: Full-timeWhere: Cape Town + opportunity to be remoteWhen: Starting by agreementAbout UsFollow Alice is your trusted friend if you prefer to buy experiences, not things. We enrich lives and make the world feel alive again. We are a young, passionate travel startup building the next-generation adventure travel...

  • Travel Support Specialist Global

    4 weeks ago

    Cape Town, South Africa Ten Group Full time

    **Overview** As an expert in the travel market you will use your knowledge, experience and know how to deliver best in class service specific to Travel, working to achieve the goals and objectives of the Global Travel Strategy/Proposition. You will provide support to our regional travel teams with complex requests including, but not limited to, ticket...

  • Travel Back Office Support

    3 weeks ago

    Cape Town, South Africa Siyabona Africa Full time

    **Are you a recent tourism graduate who loves African travel and excels with data?** We have the perfect opportunity for you at Siyabona Africa! Join our Travel Support team and start your career in an exciting and dynamic environment. Location: Gardens, Cape Town **Must-Have Qualifications**: - You've finished your tourism studies, achieving **at least...

  • Travel Support Specialist Global

    2 weeks ago

    Cape Town, Western Cape, South Africa Ten Group Full time

    OverviewAs an expert in the travel market you will use your knowledge, experience and know how to deliver best in class service specific to Travel, working to achieve the goals and objectives of the Global Travel Strategy/Proposition. You will provide support to our regional travel teams with complex requests including, but not limited to, ticket issuing,...

  • Travel Customer Support

    5 days ago

    Cape Town, South Africa Follow Alice Full time

    **Salary: ,30-32 ZAR Per Month (& perks!)** **Workload: Full-time** **Where: Cape Town + opportunity to be remote** **When: Starting by agreement** About Us Follow Alice is your trusted friend if you prefer to buy experiences, not things. We enrich lives and make the world feel alive again. We are a young, passionate travel startup building the...

  • Travel Trade Support Executive

    4 weeks ago

    Cape Town, South Africa Tanya Serra Full time

    Job Posted: 15-Apr-2023 - Location: Cape Town The Travel Trade Support Executive - Southern Africa is responsible for supporting the team of Account Managers, Account Directors and GSAs located in the assigned territories through timely and accurate delivery of a series of administrative tasks. The role is responsible for keeping in regular contact with...

  • Sales Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Ventura Travel Full time

    Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every personAs part of the Sales and Customer Experience team, our mission is ensuring that our travel brands' customers discover the world through amazing trips and unique experiences.As our new Sales Specialist, you will be one of our company's spokespeople...

  • Travel Trade Support Executive

    2 weeks ago

    Cape Town, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 15-Apr-2023 Location: Cape TownThe Travel Trade Support Executive - Southern Africa is responsible for supporting the team of Account Managers, Account Directors and GSAs located in the assigned territories through timely and accurate delivery of a series of administrative tasks.The role is responsible for keeping in regular contact with the...

  • Sales Specialist

    4 weeks ago

    Cape Town, South Africa Ventura TRAVEL Full time

    Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person! As part of the Sales and Customer Experience team, our mission is ensuring that our travel brands' customers discover the world through amazing trips and unique experiences.  As our new Sales Specialist, you will be one of our company's...

  • Sales Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Ventura TRAVEL Full time

    Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person As part of the Sales and Customer Experience team, our mission is ensuring that our travel brands' customers discover the world through amazing trips and unique experiences. As our new Sales Specialist, you will be one of our company's...