Ops Specialist: Systems Engineer

4 weeks ago

Emalahleni, South Africa BCXP Full time
Business unit, Department, ReportingBusiness UnitOperate Managed Services CloudDepartmentDigital Workspace ServicesJob gradeS6

 

Core Description

To manage and support customers environment with technical solutions and provide general, 2nd and 3rd level technical support on customer systems. Install, monitor, test, maintain cloud and client infrastructure solutions. To provide specialised technical, preventative and proactive support (technology specific).

Key Deliverables / Primary Functions
  • Perform root cause analysis and troubleshooting across systems to resolve incidents, addressing problems to satisfy installation requests, whether simple or complex, in diverse environments.
  • Take ownership of Incidents and Service Requests until resolution, providing continuous feedback and liaising with clients at all levels, including VIPs and external resources (3rd Party Management).
  • Build relationships with customers to improve and provide world-class support.
  • Identify and understand business challenges of the customer and their impact on the client's environment by developing, documenting, and maintaining knowledge-based articles.
  • Support security policies and standards of the customer by building and maintaining an up-to-date working knowledge of Microsoft products.
  • Ensure company assets (replacement parts) are tracked and maintained responsibly.
  • Supervise and assist less experienced employees in technical challenges and all aspects of current technical operational practices.
Core Functional Skills & CapabilitiesHardware TroubleshootingTroubleshootingService Level Agreement (SLA) ManagementCore Behavioural CompetenciesAnalysingApplying expertise & TechnologyDeciding & Initiating ActionCoping with pressures & setbacksDelivering Results & Meeting customer expectationsMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma in Information TechnologyOR NQF 4: Grade 12Additional Education -Preferred /AdvantageExperience

3 year’s relevant experience in the ICT environment. 

OR

5 year’s relevant experience in the ICT environment.

CertificationsA + Certification will be advantageousN + Certification will be advantageousITIL 3 or 4 will be advantageousMCP (Desktop)MCSAExchange/O365HP, Dell, Lenovo, Mustek products will be advantageousProfessional Memberships in Relevant IndustryLevel of Engagement & Span of Control

Engagement will all levels within the organisation, internal and external to the clients.

Special Requirements / Employment ConditionWilling to travelWorking ShiftsDrivers Licence and Reliable Vehicle - both requiredWorkplace / Physical RequirementsFull-time Client Based PositionBillable

BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity. 

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