Specialist: Product Owner

2 weeks ago

Johannesburg, South Africa Old Mutual Full time

Description

Responsible for supervising, managing, or directing a project by
applying industry experience and specialised knowledge. Define
business requirements and prioritise deliverables to streamline the
execution of program priorities.

Implementation and execution of new and existing products, processes and features to meet strategic targets and enhance the organisations presence within the market

Work with solutions analysts and engineers to ensure business needs are fully catered for in solutions being designed. Represent business in strategic project teams. Have sufficient knowledge of the business to make quick decisions in project teams and be able to prioritise the development work being requested of IT. Develop a deep understanding of the processes, product features and systems in the areas of the business that allocated projects relate to. Manage the prioritisation of requirements within a wider project. Ensure proper consultation and communication with business around priorities. Develop business specifications for features and defects. Translate these requirements into stories that developers can execute on. Provide any clarifications on requirements necessary to assist the team in their delivery. Identify and facilitate the elimination of any bottlenecks or areas of concern within projects to ensure the execution of the strategy. Feedback to business on project status throughout the lifetime of the project. Quantify and report on the benefits of the delivered solution. Coordinate dependencies with other POs to prioritise effectively and plot an achievable roadmap Demonstrate passionate, innovative, and forward-thinking mindset which takes the organisation forward. Advocate and enabler for business agility.

Continuous improvement to ensure effective service

Ensure adherence to organisational policies, practices and procedures. Ensure statutory and legislative knowledge is always current in order to resolve complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements. Identify solutions to enhance cost effectiveness and increase operational efficiency.

Service delivery to ensure customer satisfaction

Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals Establish productive operational relationships with key stakeholders in the various channels and administrative teams. Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards. Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery

Manage quality people practices

Align own behaviour with the organisation culture and values. Share and transfer product, process and systems knowledge to colleagues and team members. Collaborate and work with the business to deliver required service levels.

Experience, knowledge & skills required

Bachelor’s degree in Business, Commerce or Information Systems. 2-5 years financial services experience. Short term insurance advantageous Excel, PowerPoint, Word, Visio Etc • Familiarity and experience in Agile/Scrum/Scaled Agile Framework (SAFe). CONFIDENTIAL Confidential Certification in Certified Scrum Product Owner (CSPO), Product Management, Agile, Scrum, SAFe, Design thinking and Business Analysis or JIRA and Azure DevOps advantageous. Good Stakeholder Management skills. Good written and verbal communication skills and are comfortable presenting work to executives including large groups. Attention to detail and problem-Solving skills.

Skills

Education

Closing Date

15 May 2024

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