Tech Officer: Systems Engineer

1 month ago

Secunda, South Africa BCXP Full time
Business unit, Department, ReportingBusiness UnitDigital Platform SolutionsDepartmentIOTJob gradeOP1Position reports toManager: Technology Solutions

 

Core Description

Primarily form part of the Backup and Security team responsible to monitor and apply backup and security policies. The incumbent is also responsible for installation, maintenance, configuration, support, and service improvements in the OT environment, and the 
handling of workstation and server calls, investigating and troubleshooting general Server OS related issues, diagnosis and problem solving and assignment of calls during office hours and after hours (standby).

Key Deliverables / Primary Functions
  • Monitor multi-client servers using Monitoring systems 
  • Monitor environment backups and security compliance and action accordingly to ensure all devices comply to security requirements and backups complete successfully.
  • Troubleshoot and resolve system issues with servers via remote tools and on-site.
  • Install, configure, test, and maintain OS application software and system management tools.
  • Perform Tier level 1 and 2 support for business-critical systems and provide technical guidance to customers.
  • Escalate and monitor calls 24/7.
  • Resolve and assign calls to the correct competencies on multiple ticket logging systems.
Core Functional Skills & CapabilitiesProblem solvingData ManagementCybersecurity Tools & SolutionsHardware TroubleshootingCustomer FocusCore Behavioural CompetenciesJob MatchAnalysingApplying expertise & TechnologyDeciding & Initiating ActionDelivering Results & Meeting customer expectationsPlanning & OrganisingMinimum QualificationsNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /AdvantageNQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Information TechnologyExperience

A minimum of 2 years’ experience in Backup, end point security & support is required.

CertificationsMCPMS Certified Solutions Associate MCSAMS System Administrator (MCSA)MS Certified Solutions Expert MCSEMS MCSA: Windows Server 2008 or MS MCSE Server Infrastructure 2012CompTIA Security+ CertificationCompTIA A +MVISION Endpoint Essentials Exam (Technical)Professional Memberships in Relevant IndustryLevel of Engagement & Span of Control

Span of Control             : 0

Level of Engagement : Internal Stakeholders; external clients

Special Requirements / Employment ConditionPrimarily based in Secunda but will need to travel to outlying areas possibly with own transportValid Drivers licenseCandidate will be required to undergo a site based medicalWorkplace / Physical RequirementsClient RoamingBillable

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