Relationship Manager

4 weeks ago


Port Elizabeth, South Africa Staff Unlimited Recruitment Full time

KEY PERFORMANCE AREAS:

  • Creative business development approach
  • Thorough business planning
  • Strong customer and stakeholder relations
  • Strong communication and deal making
  • In depth product, service and market knowledge of MFN offerings.
  • Net activation/sales target management
  • High work ethics
  • Customers consultations, customer sales, activation, reseller management and contractor engagement
  • Laise with the store for effective customer installation and query resolutions.
  • Compliance and reporting
  • Service Execution and customer care.
  • Administration

DUTIES AND RESPONSIBILITIES:

The RM is responsible for assisting the Business Owner Emerging with the following:

3.1 Creative Business Development and Increase Uptake

  • Ensure that MFN is the preferred solution provider to Emerging Markets, MDUs and businesses within the Nova in focus areas.
  • Identify new opportunities through continuous assessments of activities in target areas by engaging communities, resellers and business forum to drive penetration with Nova areas.
  • Position MFN for prime opportunities by selling the organization’s capabilities and solutions to the target market.
  • Oversee proposal development through creating offers that provide the best affordable value and ensure that proposals address the account’s key issues, needs and requirements.
  • Do continuous follow-up on all enquiries and proposals and collect information on unsuccessful proposals.
  • Promote MFN to schools and business so we can sell our service to the communities.
  • Laise with store and regional structures to drive growth in Nova areas

3.2 Thorough Business Planning

  • Gather detailed customer and end user information to make a competent organizational approach to potential deals.
  • Produce detailed customer sales plans in line with the client’s requirements and the current MFN marketing/sales drive plans.
  • Plan marketing and sales activities (e.g. open days, info sessions, marketing days) according to MFN’s strategy and planning requirements.

3.3 Strong Client Relations

  • Knowledge of the area, business and political dynamics, is required.
  • Develop and maintain a well-coordinated internal relationship with key decision makers within the customers and MFN.
  • Ensure that there is regular two-way communication between the customers/stakeholders and MFN to provide strong MFN representation and set proper stakeholder expectations.
  • Understand the stakeholder capabilities and service, and effectively map MFN services and products accordingly.

MINIMUM QUALIFICATION REQUIREMENTS

  • Relevant post Matric (diploma or degree qualification) would be recommendable preferably in the ICT space.
  • Minimum 5 years’ sales experience in a similar environment.
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