Sales and Service Associate

2 months ago

Cape Town, South Africa JenRecruitment Full time

Our client, a top destination in South Africa for certified tech products, where quality, affordability, and innovation come together to enhance everyone’s experience, is currently hiring. (Cape Gate & Tygervalley).

Sales:

  • Maximise store sales of hardware, accessories and repair services:
  • Converting in-store walk-in customer enquiries to sales
  • Generating leads via social media / online classified adverts & engagement with potential leads
  • Generating business leads through email and telephonic communication to potential business and consumer clients
  • Follow up with clients & communicate all potential sales leads to colleagues and the owners where applicable
  • Promote business to business sales and asset rental finance options
  • Cross-sell and up-sell products and services

Customer service consulting:

  • Maximise repair revenue by selling / converting repair services to walk-in and online repair enquiries
  • Device book-in, problem diagnosis, repair quotations, done in a timely, accurate and professional manner
  • Respond to all customer queries, quote requests and complaints via email, telephone or in-store in a timely and professional manner, taking individual and collective responsibility to resolve issues convert queries into revenue
  • Ensure all processes, checks, diagnosis, required paperwork and due follow-up with colleagues and clients are done
  • Manage client expectations throughout all engagements

Stock procurement:

  • Maximise store turnover and profitability by searching for Apple hardware stock online, on classified sites and making realistic offers to email, telephonic and walk-in customers (offers to be in line with latest buying guide, using commercial discretion as required)
  • Ensuring all stock procured are accurately QC’ed, required client paperwork received, payment arrangements made, and stock booked into stock and accounting systems (Vend / Xero)
  • Exercise discretion on which stock items the store requires, etc.
  • Order required spare part and accessory stock from wholesale suppliers and informal traders as required

Store Administration:

  • Manage store inventory by receiving, creating (where required) and booking in stock
  • Ensure all stock purchased from wholesalers, retail clients and informal traders are booked in, quality checked, notes and paperwork completed and all stock and accounting system processes followed
  • Undertake monthly stock-takes and associated recon processes
  • Daily cash-ups, Vend opening and closing reconciliations
  • Any other admin tasks as required

General:

  • Ensure all stock is professionally merchandised in line with expectations of a high tech consumer electronics store
  • Ensure store is clean and stock professionally presented at all times
  • Maintain positive staff morale and respect colleagues, superiors, customers and suppliers
  • Perform ad hoc tasks as required by the store team
  • Maintain and promote the brand reputation and customer experience at all times

Please be aware that the hours are determined by retail operations, and you will need to work on a shift rotation schedule. To be considered for an interview, you should have a strong passion for technology and customer service.

  • Retail Sales Associate

    4 weeks ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking a skilled Retail Sales Associate to join our team at Service Solutions' Hermanus branch.Estimated Salary: R 15,000 - R 20,000 per month (dependent on experience)Company OverviewWe are a leading international brand and market leader in the retail industry, committed to providing exceptional customer service and experiences.Job DescriptionAs a...

  • Retail Sales Associate

    6 days ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking a skilled and motivated Retail Sales Associate to join our team at our Hermanus branch. As a key member of our sales floor, you will provide exceptional customer service and support to our clients.**Job Summary:**The ideal candidate will have Grade 12 and retail experience, with the ability to work flexible hours in store and communicate...

  • Retail Store Associate

    2 days ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    Service Solutions is committed to delivering exceptional customer experiences, and we are seeking a talented Sales Associate to join our team in Access Park.This is an exciting opportunity for a customer-focused individual to join our dynamic team and contribute to the success of our business.About the Role:As a Sales Associate, you will play a critical role...

  • Sales Associate Noordhoek

    7 months ago

    Cape Town, South Africa Service Solutions Full time

    Beat the traffic! Our client, a premium international brand is opening a store in Sun Valley . They are seeking a well spoken retail sales associate to join their team.The successful candidate will have: Grade 121 4 Years retail experienceExcellent communication skillsAbility to work retail hoursPC Literate

  • Sales and Service Associate

    2 months ago

    Cape Town, Western Cape, South Africa JenRecruitment Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Associate. As a key member of our sales team, you will be responsible for maximizing store sales of hardware, accessories, and repair services.Sales Responsibilities:Maximise store sales of hardware, accessories, and repair servicesConverting in-store...

  • Customer Service Representative

    2 days ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    Service Solutions is opening its doors in Access Park and invites experienced candidates to apply for a Sales Associate position.The estimated salary for this role is between $40,000 and $60,000 per annum.About the Job:We are seeking a driven and customer-focused individual to join our team as a Sales Associate at our Access Park store.Your primary...

  • Dynamic Sales and Service Associate

    4 weeks ago

    Cape Town, Western Cape, South Africa Kärcher (Pty) Ltd Full time

    Dynamic Sales and Service Associate - Cape TownWe are seeking a highly skilled and motivated sales professional to join our team as a Dynamic Sales and Service Associate.The successful candidate will have a passion for delivering exceptional customer service, building strong relationships, and driving sales growth.This is an exciting opportunity for a...

  • Retail Store Associate Manager

    2 days ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    About UsService Solutions is a leading provider of retail services, operating multiple stores across Waterfront. We are committed to delivering exceptional customer experiences and providing our customers with the latest fashion trends and styles.Our mission is to create a unique shopping environment that showcases our products and provides an enjoyable...

  • Customer Service Representative – Hermanus

    1 month ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking to employ a well-spoken and enthusiastic customer service representative at our Hermanus branch. Minimum requirements include a Grade 12 qualification, retail experience, and excellent communication skills.As a sales associate at Service Solutions, you will be expected to work retail hours in store and possess PC literacy.Our client requires a...

  • Sales Associate

    4 months ago

    Cape Town, South Africa DAUNTLESS DYNASTY MARKETING Full time

    Your retail associates represent your business to customers. In addition to informing customers about your products and processing sales, they should be helpful, courteous, and have excellent customer service skills. The key to finding someone with the right blend of hard and soft skills is to write a compelling retail associate job description. Save time...

  • Entry-Level Sales Associate

    2 days ago

    Cape Town, Western Cape, South Africa One and Only Direct Full time

    We are looking for an energetic and driven Entry-Level Sales Associate to join our team at One and Only Direct. As an Entry-Level Sales Associate, you will be responsible for promoting and selling our products to clients, building relationships, and contributing to our sales targets.About the RoleThis is an excellent opportunity to start your career in sales...

  • Customer Service Representative

    2 days ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    Service Solutions is expanding its presence in Sun Valley, a prime location for our new store. As a well-spoken retail sales associate, you will be the face of our brand, interacting with customers and providing exceptional service.The ideal candidate should possess excellent communication skills, Grade 12, and at least 4 years of retail experience....

  • Sales Professional

    2 days ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    We are looking for a highly motivated and results-driven Sales Associate to join our Service Solutions team in Access Park.As a key member of our team, you will be responsible for delivering outstanding customer service, driving sales growth, and contributing to the overall success of our business.About the Job:You will be working in a fast-paced retail...

  • Customer Service Associate

    2 months ago

    Cape Town, South Africa VA Central Ltd Full time

    **Job Title**: Virtual Assistant - Customer Service Associate (Lettings & Sales) **Location**: Remote Are you passionate about property and eager to be part of a dynamic team? We are looking for a Customer Service Associate to support our client's growing property company in lettings and sales based in the UK. **Key Responsibilities**: - Schedule and...

  • Retail Sales Associate

    2 weeks ago

    Cape Town, South Africa Conquerors Direct Marketing Full time

    **Job Description: Retail Sales Associate** CDM Marketing is seeking an enthusiastic and customer-oriented Retail Sales Associate to join our team in Cape Town, South Africa. As a Retail Sales Associate, you will be responsible for delivering excellent customer service and promoting our products to customers. **Responsibilities**: - Greet customers and...

  • Christmas Chocolate Retail Sales Associate

    2 weeks ago

    Cape Town, Western Cape, South Africa Lindt and Sprungli Full time

    Job Title: Christmas Chocolate Retail Sales AssociateAbout the Role:We are seeking a highly motivated and enthusiastic Christmas Chocolate Retail Sales Associate to join our team at Lindt & Sprungli. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring that every customer has a memorable...

  • Sales Development Associate

    1 month ago

    Cape Town, Western Cape, South Africa Black Ink Promotions Full time

    Company Overview:">Black Ink Promotions is a leading Direct Sales and Marketing company dedicated to delivering exceptional financial products and services to our valued customers. Our commitment to innovation, customer satisfaction, and employee development has enabled us to expand our operations and create new opportunities for talented individuals to join...

  • Sales Associate

    1 month ago

    Cape Town,, South Africa Jobted ZA C2 Full time

    Are you passionate about sales and customer service? Do you have a proven track record in sales performance and exceptional negotiating and selling skills? A Leading Décor Retailer is looking for highly self-motivated individuals to join their dynamic team! Our client is looking to employ a Sales Associate RESPONSIBILITIES Selling of products. Focusing on...

  • Business Development Associate

    1 month ago

    Cape Town, Western Cape, South Africa One and Only Direct Full time

    We are One and Only Direct, a dynamic sales organization seeking to hire energetic and ambitious individuals for the role of Business Development Associate. This entry-level position is ideal for those looking to kickstart their career in sales.About the RoleThis Business Development Associate will be responsible for engaging with potential customers to...

  • Customer Experience Associate

    1 month ago

    Cape Town, Western Cape, South Africa Black Ink Promotions Full time

    At Black Ink Promotions, we are seeking a skilled Customer Experience Associate to join our retail team. As a key member of our sales team, you will play a vital role in delivering exceptional customer service and driving sales growth.About the RoleThis is a full-time position that requires a high level of energy, enthusiasm, and a passion for working with...