Food & Beverage Supervisor

4 weeks ago

Durban, South Africa Red Carnation Hotels Full time
Job Summary:  To supervise and control the Food and Beverage allocated areas and its staff members and to ensure that all duties are performed correctly and in a timely manner in accordance with the set standard of The Oyster Box, with the intention of ensuring that the highest standard of performance and service is achieved by all Ocean Terrace staff. Also responsible to operate within the policies and procedures as set out in the operating manual. 
Minimum Requirements:  Hotel school qualification and equivalent preferred  2years experience in a similar position within a 4 or 5-star establishment  Previous experience in food and beverage operations, with a good understanding of culinary arts, food trends and beverage service Supervisory or managerial experience in a similar role is typically required.  Knowledge of Micros point of sale system  Proficiency in Microsoft Office 
Key Attributes:  Ability to effectively listen and verbally communicate in English with all levels of staff, management and guests  Ability to make decisions and work independently  Excellent organizational skills  Excellent leadership ability 
Key Responsibilities:  Guest Satisfaction
Aggregate scores from guest surveys or reviews related to food and beverage servicesMeasure satisfaction with the fine dining experience, if applicable 
Revenue and Profitability Track the monthly growth in food and beverage revenue  Evaluate the profitability of the food and beverage department, aiming for high margins 
Menu Excellence  Introduce and measure the success of innovative and unique menu items  Monitor sales and profitability of high end and specialty beverages 
Service Quality  Evaluate the efficiency of service in turning over the tables without compromising quality  Maintain an optimal ratio to ensure attentive service 
Event and Banqueting Management  Evaluate the success of special events and banquets in terms of revenue and guest satisfaction.  Event Execution Efficiency: Measure the efficiency of event planning and execution. 
Waste Reduction and Sustainability Waste Reduction targets: Set and monitor targets for reducing food and beverage wastage  Sustainability Initiatives: Implement and assess sustainability practices in food and beverage operations 
Upselling and Cross-selling Measure the success of upselling strategies to enhance guest spending  Evaluate the success of cross-selling initiatives across different F&B offerings 
Staff Training and Development  Invest in continuous training to maintain high service standards  Track staff certifications in areas like wine knowledge or culinary expertise 
Mystery Shopper Scores  Mystery Shopper Evaluations: Use independent evaluations to measure adherence to service and quality standards 
Awards and Recognition Aim for and measure the attainment of prestigious awards in the hospitality industry  Acknowledge and track staff members receiving accolades and recognition 
Revenue and Profitability  Measure the overall revenue generated from food and beverage sales  Evaluate the profitability of the food and beverage department by calculating the profit margin 
Inventory Management  Evaluate how quickly inventory is used and replaced  Efforts to minimize food and beverage wastage 
Staff Productivity  Assess the efficiency of staff utilisation in relation to business demand  Monitor the training hours provided to staff for continuous improvement 
Compliance and Quality  Ensure compliance with health and safety regulations  Monitor adherence to quality standards in food and beverage preparation and service 
Wine and Beverage Program  Curating an impressive wine and beverage program to complement the culinary offerings  Training staff on wine pairing and maintaining a well-stocked bar 
Continuous Improvement  Identifying areas of improvement and implementing initiatives to enhance overall efficiency and guest satisfaction  Staying updated on industry trends and incorporating best practices into operation

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