Officer: Capital Payment

4 weeks ago

Cape Town, South Africa Road Accident Fund Full time
Job title : Officer: Capital PaymentJob Location : Western Cape, Cape TownDeadline : December 21, 2024Quick Recommended Links
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Key Performance Areas

To request of capital payments

  • Request payments in terms of block settlement agreements.
  • Request payments in respect of capital for claimants and/or their representatives.
  • Request time frames within which payments are to be effected in terms of the court order.
  • Prevent delays in requesting payments.
  • Identify fraudulent payments and advise Forensics.
  • Identify and record interim payments to prevent duplicate payments.
  • Compile a schedule of files where settled or capital payment is to be requested.
  • Check and prevent duplicate payments.
  • Follow up on delayed/pending payments.

Provide customer services to clients of the RAF

  • Attend to queries from both internal and external stakeholders.
  • Provide advice and guidance to Claims sections in respect of duplicate or dummy files.
  • Identify referrals to Recourse and Recoveries.
  • Request termination of mandates where necessary before effecting payments.

Collate and compile statistics as required

  • Record and maintain statistics on Payments requests.
  • Monitor and report on failed payments.
  • Keep daily stats of activities on work allocated and work to be done.
  • Submit daily, weekly and monthly stats as required.

Render advisory responsibilities

  • Attend to queries from stakeholders pertaining to capital payments outstanding.
  • Provide feedback on payments to claims sections and attorneys.

Provide office administrative services

  • Pre-screen files to ensure that they belong to the correct department of the RAF.
  • Validate that the correct banking details are loaded on the system prior to requesting payment.
  • Verify and validate that the payment is requested to the correct payee.
  • Receive and record files where capital payments are to be requested after concluding the validation process.
  • Updating the information on the files to correlate with the claims system iro claim number, link number, claimants and attorneys details.
  • Compile lists of finalized files to be forwarded to CAFS.
  • Request and return files from CAFS and claims when required.
  • Attend to queries.
  • Update the status and allocation of files on claims view system.
  • Maintain accurate records of files where capital payments are to be requested.
  • Keep records of movement of all files.  

Qualifications and Experience

  • NQF 7 (Bachelor’s Degree or Advanced Diploma) related qualification to discipline.
  • Relevant 3 years’ experience in claims system, MVA procedures and knowledge of court processes environment.

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