Senior Manager: Supplier Contract Management

3 weeks ago


Centurion, South Africa SD Recruitment Full time
Our client a well-established Telecommunications service provider is urgently looking for a Senior Manager: Supplier Contract Management. The ideal candidate will be responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships between business (tactical/operational and strategic units) and suppliers as well as supplier performance.  Ensuring that suppliers deliver againstcontractual SLAs and requirements of business units in achieving objectives. 

Job Responsibilities:

  • Tactical/ Operational supplier relationship management
  • Ensure supplier execution against SLAs/ operational requirements (between regions and suppliers) and monitoring and improving performance management frameworks of contracts.
  • Manage poor performance of suppliers using remedial actions/ plans and or contractual mechanism, e.g. penalties.
  • Ensure and facilitate equal work allocation to suppliers by engaging both operations and Suppliers.
  • Determine and monitor execution capabilities of suppliers by tracking capacity, working with suppliers to increase capacity as required by operations.
  • Facilitate continuous engagement with Suppliers and become a single point of contact for Suppliers on all contractual issues.
  • Dispute resolution.
  • Manage team.
  • In line with the defined procurement strategy, manages the identification, classification and categorisation of suppliers.
  • Responsible for supplier relationship management and performance management
  • Supports the management of internal client feedback and query resolution on supplier performance
  • Administers periodic surveys to measure customer feedback for continuous improvement
  • Closely monitors contract compliance and flags areas of non-compliance for corrective action
  • Identifies methods for optimising user compliance and customer satisfaction.
Minimum Requirements:
  • A CIPS Level 6 certification preferable
  • Relevant 3-year degree/ diploma (at least NQF level 6). MBA will be an advantage.
  • 7 Years relevant experience, of which at least 2 years on management level preferable
  • Must have a good understanding of the ICT industry, with a focus on the Telecommunications market and trends. Experience in the ICT/ Openserve sourcing environment with large scale sourcing projects exposure
  • An understanding of the Preferential Procurement Framework Act, NDP, NIPC, ICT sector guides and B-BBEE codes
  • Detailed knowledge of telecommunications next generation network market and trends
  • Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management
  • Experience in building and managing long term internal and external business relationships.


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