Senior Manager: Supplier Contract Management
3 weeks ago
Job Responsibilities:
- Tactical/ Operational supplier relationship management
- Ensure supplier execution against SLAs/ operational requirements (between regions and suppliers) and monitoring and improving performance management frameworks of contracts.
- Manage poor performance of suppliers using remedial actions/ plans and or contractual mechanism, e.g. penalties.
- Ensure and facilitate equal work allocation to suppliers by engaging both operations and Suppliers.
- Determine and monitor execution capabilities of suppliers by tracking capacity, working with suppliers to increase capacity as required by operations.
- Facilitate continuous engagement with Suppliers and become a single point of contact for Suppliers on all contractual issues.
- Dispute resolution.
- Manage team.
- In line with the defined procurement strategy, manages the identification, classification and categorisation of suppliers.
- Responsible for supplier relationship management and performance management
- Supports the management of internal client feedback and query resolution on supplier performance
- Administers periodic surveys to measure customer feedback for continuous improvement
- Closely monitors contract compliance and flags areas of non-compliance for corrective action
- Identifies methods for optimising user compliance and customer satisfaction.
- A CIPS Level 6 certification preferable
- Relevant 3-year degree/ diploma (at least NQF level 6). MBA will be an advantage.
- 7 Years relevant experience, of which at least 2 years on management level preferable
- Must have a good understanding of the ICT industry, with a focus on the Telecommunications market and trends. Experience in the ICT/ Openserve sourcing environment with large scale sourcing projects exposure
- An understanding of the Preferential Procurement Framework Act, NDP, NIPC, ICT sector guides and B-BBEE codes
- Detailed knowledge of telecommunications next generation network market and trends
- Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management
- Experience in building and managing long term internal and external business relationships.
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