Call Center-Agent

2 months ago


Durban, South Africa LE-MORGAN Full time

Wir suchen einen Call Center-Agent (m/w/d), der als Schnittstelle zwischen unserem Unternehmen und seinen derzeitigen und potenziellen Kunden agiert. Der erfolgreiche Kandidat übernimmt die Verantwortung für die effektive Lösung der Probleme, Beschwerden und Anfragen von Kunden und behält die Kundenzufriedenheit bei jeder Entscheidung und jedem Verhalten im Auge.

Aufgaben
  • Zeitnahes Bearbeiten einer großen Anzahl an Inbound- und Outbound-Gesprächen
  • Einhalten von Gesprächsleitfäden zu verschiedenen Themen
  • Identifizieren der Bedürfnisse von Kunden, Klarstellen von Informationen, Recherchieren zu jedem Problem und Bereitstellen von Lösungen und/oder Alternativen
  • Nutzen von Möglichkeiten zum Verkauf zusätzlicher Produkte, wenn diese sich bieten
  • Aufbauen von nachhaltigen Beziehungen und Einbeziehen von Kunden durch besondere Anstrengung
  • Führen von Aufzeichnungen zu allen Gesprächen in unserer Call-Center-Datenbank auf umfassende Weise
  • Regelmäßige Teilnahme an Weiterbildungsseminaren zur Verbesserung der Kenntnisse und des Leistungsniveaus
  • Erreichen der persönlichen Ziele und der Ziele des Teams in Bezug auf Qualität und Menge

Requirements

  • Erfahrung in einer Kundenbetreuungsrolle
  • Erfolgsbilanz bei der Überschreitung der Quote
  • Ausgeprägte telefonische und verbale Kommunikationsfähigkeiten sowie aktive Zuhörkompetenz
  • Vertrautheit im Umgang mit CRM-Systemen und -Praktiken
  • Kundenfokus und Fähigkeit zur Anpassung an verschiedene Persönlichkeitstypen
  • Fähigkeit, mehrere Aufgaben gleichzeitig zu übernehmen, Prioritäten zu setzen und Zeit effektiv zu verwalten
  • Realschulabschluss

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