Food & Beverage Lead

1 month ago

Cape Town, South Africa Dream Hotels and Resorts Full time

We are on the hunt for a talented Food &Beverage lead to step in and step up.  Your role will be to lead and control all F&B operations and ensuring smooth and efficient operations in the department to the standards laid down by Dream Hotels & Resorts.

Key Responsibilities:

1. F & B Operations

  • Ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
  • Ensure that restaurants and cloakrooms are clean and well maintained, that table appointments, including flower arrangements are impeccable.
  • Ensure that room service staff are correctly and smartly dressed and serve their customers in a professional and friendly manner.
  • Ensure that room service orders are executed promptly and that they comply with the required standards.
  • Ensure that barmen are well trained, correctly, and smartly dressed and serve their customers in a professional and friendly manner.
  • Ensure that bars and cloakrooms are clean and stocked with the stipulated requirements.
  • Ensure the efficient running of the banqueting department and that all banqueting rooms, including cloakrooms, are clean and tidy.
  • Ensure that an effective table reservation system is in operation.
  • Ensure that company and statutory hygiene standards are maintained in all areas

2. Stock Management

  • Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks.
  • Prepare proper forecast and reach desired revenues for all beverage outlets on-board.
  • Ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various departments.
  • To ensure that procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.
  • Maintaining effective cost control in all areas of the F&B department.
  • Responsible for the final delivery of all F&B products in accordance with company´s standards.
  • Ensure that the monthly stock takes are conducted.
  • To prepare and submit on the required format all information necessary for budgeting purposes, timeously and accurately.
  • To monitor trends within the industry and make suggestions how these could be implemented as improvements in the catering operation.

3. Management

  • Participate in the daily preparation of mealtimes scheduled of all F&B areas.
  • Check duty rosters in allocated areas, ensure coverage and monitor timekeeping and absenteeism.
  • To circulate regularly throughout all F&B areas, maintaining a high profile with guests and staff.
  • Effectively conclude face to face meetings with all staff that are under your management.
  • Approve all F&B requisitions so as to ensure that they are prepared properly and placed in a proper and timely manner in compliance with company´s instructions.
  • Responsible for the overall implements, consumptions of all F&B policies and procedures pertain to employees, work manuals, sanitation requirements, consumptions, costs, qualities and menus.
  • Deal with complaint escalated promptly and calm down irate customers.
  • Design exceptional menus, purchase goods and continuously make necessary improvements.
  • Ensures tightest control over Food & Beverage security.
  • To be familiar with all Health and Safety measures.

4. Learning & Development

  • To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion.
  • To identify areas for development and training needs and ensuring that this training is affected.
  • To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
  • To ensure that staff under your control are trained in Health and Safety measures.

5. Customer Service

  • Ensure the quality of services in accordance with the company standard.
  • Identify customers’ needs and respond proactively to all of their concerns.
  • Actively listen and resolve guests’ complaints.

Must have:

  • 3 years' experience Management level
  • Proven food and beverage management experience
  • Matric certificate
  • Preferably tertiary qualification
  • Proficiency in MS Office - Word, Ecel & Outlook, Restaurant management software, POS
  • Certification in lifeguarding and knowledge of pool operations.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Familiarity with health and safety regulations related to pool operations.

Behavioral Competencies:

  • Customer and Personal Services
  • Administration and Management
  • Education and Training
  • Personnel
  • Public Safety and Security
  • Time Management
  • Problem Sensitivity

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