Quality Assurance Specialist

1 month ago

Sandton, South Africa Kamo Placements Full time
Minimum Requirements
Qualifications:
  • BCom (auditing/finance) or equivalent three qualification in auditing, insurance, risk management or commercial studies.
Highly advantageous:
  • Post graduate qualification in insurance or commercial studies.
  • Certification in Insurance, QA, CIA, or any other related qualification.
Experience:
  • 5 years of full-time experience in quality assurance, auditing, accounting, or risk management (all or a combination).
  • Insurance industry experience.
Duties and Responsibilities:
Not limited to:
Strategic alignment:
  • Provides input during the development of the quality assurance departments strategic.
  • Provides input during the development of the departments.
  • Assist in the development of the annual plan and key performance.
  • Is required to identify business risks that are related to their work.
  • Develops annual project plans and for tasks/areas that have been allocated to.
  • Manage and ensure regular and monthly reports of projects under own.
  • Develop, update, and submit for approval, QA procedures, or process flows, and templates for tasks/areas that have been allocated to them.
Technical: Quality Assurance Reviews, Projects:
Validate, test the accuracy and completeness of the Underwriting Process by reviewing (but not limited to):
  • Validate the application and insurance quotation process.
  • Test the accuracy and completeness of the application vs the cover that has been underwriting.
  • Recalculate the premium for accuracy.
  • Review the covers for insurability and compliance with the company underwriting regulations.
  • Review the final policy schedule and/or coupon for accuracy and completeness.
  • All relevant endorsements and annexures forming part of the insurance contract are attached, distributed or communicated to policyholders.
Review the Policy and Coupon Administration Process for adequacy and effectiveness by:
  • Checking if company coupons and policies are issued correctly and completed in full.
  • Check that company coupons and policies are issued in time.
  • Ensure that company coupons are not backdated without prior authorisation from company.
  • Ensure that the process of refunds and cancellations is adequate and effective.
  • Endorsements are processed accurately and documented in accordance with the company regulations.
  • Ensure that the correct and valid coupon stationery is used when issuing company covers.
Review Compliance with the relevant laws and regulations by testing and correcting the following requirements:
  • Disclosure of sections that are covered by the company policy.
  • Cost of cover.
  • Inclusion of the correct and complete disclosure information.
Operational: Administration of QA projects (Agent Companies)
  • Using the QA annual plan, identify and contact the agent company to be reviewed at least 6 weeks in advance.
  • Identify and contact the relevant process owners to prepare and arrange the project planning and start-off session.
  • Set up and conduct interviews with all process owners and relevant support staff members or functions to scope and develop the project plan or start of the fieldwork.
  • Coordinate and confirm the traveling and administrative logistics for the fieldwork.
  • Execute the quality assurance monitoring or consultative project.
  • Provide regular project update (project millstones) and communicate the result of the project.
  • Setup the follow-up project schedule, execute retesting, resolve process gabs/risks, and report the outcomes of the follow-up project.
Customer Relations: Internal departments or Ad-hoc QA projects.
  • Determine the deliverables of the project
  • Scope and obtain approval of the project.
  • Develop a project plan with clear and documented project objective, approach, scope, resources and timelines.
  • Communicate the result of the project.
  • People Management.
  • Manage team performance of junior QA staff members or interns and report to the quality assurance manager (QAM).
  • Establish and maintain a positive working environment that will contribute to improved staff morale and increased productivity.
  • Regular Informal Reviews and continuous coaching, mentoring, and counselling as required - documented evidence.
Ad hoc duties:
  • Perform any reasonable task as and when required by the Line Manager.

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