Call Center Agent/Data Steward

4 weeks ago

Cape Town, South Africa IQVIA Full time

Medpages, an IQVIA business, is a Healthcare Data Management company. We work closely with those in the healthcare industry to accurately and methodically add, check, verify and maintain information in the healthcare industry - across the continent. We collect contact details of healthcare practitioners and organisations in Africa for the benefit of those in the healthcare industry, our clients and the public.

Medpages is located in Cape Town

This position’s working hours are from: 8:00am-5:00pm Mondays to Fridays (excludes weekends and public holidays).

Work Model: Hybrid Model (Office/Home)

Responsibilities:

Communicate with healthcare practitioners across multiple channels and data capture the correct contact and personal details based on confirmation from the appropriate information partner and channel i.e. website, client files, email, and telephone calls

Research the internet to obtain information for healthcare practitioners

Accurately capture information and ensure quality standards are adhered to so that the highest quality standards are achieved 

Capture all relevant information accurately and geocode every record

Use problem solving skills to locate practitioners and provide comprehensive notes

Make outgoing telephone calls and to verify the details of records on the Medpages database using appropriate questioning and listening skills.

Follow the correct processes and procedures as detailed by the company

Handle objections, complaints and queries from the customers and clients in a professional and polite manner ensuring the the company brand is upheld 

Daily processing of internal and external client requests. Usage of all available tools to ensure thorough research before updating the Medpages platforms.

Identify ways of improving the database and communicate this to the leadership team

Provide regular feedback to the leadership team on difficulties and challenges when obtaining contact information from practitioners

Undertake administrative duties as & when required by the business

Work well in a team, assisting colleagues where possible to ensure a positive office environment.

Achieve the set daily and monthly targets

Recognize that each contact with a practitioner and/or member is an opportunity to enhance and grow the company brand. Therefore assist with queries for transferring calls to other Departments.

Daily self-management of tasks ensuring due dates are met and tasks are effectively prioritized.

Requirements (Skills and Experience)

Ability to speak and understand Portuguese

Ability to speak and understand English

Ability to work well in a diverse team environment

Active listening and problem solving skills

Attention to detail

Communication skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Good typing skills

Ability to speak on the telephone

Good English writing skills

Computer skills – Google Docs, Gmail, Google Sheets, Microsoft (Word, Excel)

Customer experience and data capturing experience essential

Minimum 1 year working experience in call center or similar roles

Healthcare experience would be an advantage

Post matric qualifications would be beneficial

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

  • Call Center Agent

    6 days ago

    Cape Town, South Africa Pacific Credit Solutions Full time

    **About us** We are a US based financial company dialing out to US customers. we present ourselves in a professional manner but like to have a work environment that enables a comfortable environment. Our work environment includes: - Work-from-home days - Casual work attire - Relaxed atmosphere We are looking to hire experienced call center agents that...

  • Temp Call Center Agent

    4 weeks ago

    Cape Town, South Africa West Coast Personnel Full time

    Temp Call Center Agent Cape Town (Remote) R15 000 per month (temp position) Claims Adjustment Group based in America is looking for a well spoken Call Center/ Sales agent for a month to month contract.Ideal candidate should be team-oriented and detailed oriented with a strong ability to multi-task.This individual must be able to work in a fast paced...

  • Data Steward

    4 weeks ago

    Cape Town, South Africa InfoBluePrint Services (Pty) Ltd Full time

    Job Title: Data StewardContract Type: ContractLocation: Cape Town CBDWe are currently seeking a dynamic and hands-on individual to join our client's team as a Data Steward on a contract basis.Responsibilities:As a Data Steward, you will be responsible for the following key areas:Data Quality and Cataloguing:Actively participate in the provision of data...

  • Data Steward

    4 weeks ago

    Cape Town, South Africa InfoBluePrint Services (Pty) Ltd Full time

    Job Title: Data StewardContract Type: ContractLocation: Cape Town CBDWe are currently seeking a dynamic and hands-on individual to join our client's team as a Data Steward on a contract basis.Responsibilities:As a Data Steward, you will be responsible for the following key areas:Data Quality and Cataloguing:Actively participate in the provision of data...

  • Data Steward

    3 weeks ago

    Cape Town, South Africa InfoBluePrint Services (Pty) Ltd Full time

    Job Title: Data Steward Contract Type: Contract Location: Cape Town CBD We are currently seeking a dynamic and hands-on individual to join our client's team as a Data Steward on a contract basis. Responsibilities: As a Data Steward, you will be responsible for the following key areas: Data Quality and Cataloguing: Actively participate in the provision...

  • Medical Scheme Call Center Agent

    4 weeks ago

    Cape Town, South Africa Careforce Recruitment Full time

    Our client, a managed care organisation is looking for a Call Centre Agent to be based in their Cape Town office. This is an equal opportunity oganisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. **Job Title**: Medical Scheme Call Center Agent **Department**: Customer...

  • Data Steward

    4 weeks ago

    Cape Town, South Africa PBT Group Full time

    PBT Group has an opportunity for a Data Steward. The data steward will ensure adherence to Data, Information Governance and management at business unit and enterprise level, coordinating with stakeholders to ensure that data milestones are met, develop data business standards, metrics and processes. The role acts as proxy for business data owner to ensure...

  • Data Steward Lead

    6 days ago

    Cape Town, South Africa Old Mutual Full time

    Description The Data Steward lead will take ownership of the data and work with the business to define the programme's data stewards’ objectives. This role exists to drive data stewardship within the business in the various data domains. Data Steward Lead execute the business data governance vision and strategy for the data in their domains. They...

  • Call centre agent

    4 weeks ago

    Cape Town, South Africa National debt consultants Full time

    A call center agent is empathetic, patient, and knowledgeable about financial matters. They possess a deep understanding of debt management solutions and are adept at explaining complex concepts in a clear and understandable manner. Their communication style is compassionate, as they listen attentively to clients' concerns and provide reassurance while...

  • Call centre agent

    3 weeks ago

    cape town, South Africa National debt consultants Full time

    A call center agent is empathetic, patient, and knowledgeable about financial matters. They possess a deep understanding of debt management solutions and are adept at explaining complex concepts in a clear and understandable manner. Their communication style is compassionate, as they listen attentively to clients' concerns and provide reassurance while...

  • Outbound Call Centre Agents

    4 weeks ago

    Cape Town, South Africa A1 Financial Services Full time

    _We require Call Center agents to sell insurance products full time. This is a fantastic opportunity to join a young dynamic organization. With high earning potential and great hours, this could be just the opportunity that you’ve been looking for._ - Our position is aimed at individuals who are looking for better prospects and is based in the surrounding...

  • Outbound Call Centre Agent

    4 weeks ago

    Cape Town, South Africa A1 Financial Services Full time

    _We require Call Center agents to sell insurance products full time. This is a fantastic opportunity to join a young dynamic organization. With high earning potential and great hours, this could be just the opportunity that you’ve been looking for._ - Our position is aimed at individuals who are looking for better prospects and is based in the surrounding...

  • Call Center Sales Agent

    4 weeks ago

    Cape Town, South Africa Isilumko Staffing (JHB) Full time

    This a month to month contract.Job DescriptionUnlock Your Career in Pharmaceuticals! Join Our Dynamic Call Center Team!Are you ready to take your career to the next level in the pharmaceutical industry? We're excited to offer an incredible opportunity to join our growing team at us as a Sales Representative in our state-of-the-art call center!Why Join...

  • Call Centre Sales Agent

    3 weeks ago

    Cape Town, South Africa A1 Financial Services Full time

    _We require Call Center agents to sell insurance products full time. This is a fantastic opportunity to join a young dynamic organization. With high earning potential and great hours, this could be just the opportunity that you’ve been looking for._ - Our position is aimed at individuals who are looking for better prospects and is based in the surrounding...

  • Call Centre Sales Agent

    4 weeks ago

    Cape Town, South Africa A1 Financial Services Full time

    _We require Call Center agents to sell insurance products full time. This is a fantastic opportunity to join a young dynamic organization. With high earning potential and great hours, this could be just the opportunity that you’ve been looking for._ - Our position is aimed at individuals who are looking for better prospects and is based in the surrounding...

  • Call Centre Sales Agent

    4 weeks ago

    Cape Town, South Africa A1 Financial Services Full time

    _We require Call Center agents to sell insurance products full time. This is a fantastic opportunity to join a young dynamic organization. With high earning potential and great hours, this could be just the opportunity that you’ve been looking for._ - Our position is aimed at individuals who are looking for better prospects and is based in the surrounding...

  • permanent call center salesagents

    3 weeks ago

    Cape Town, Western Cape, South Africa Jobking Full time

    Employer: Corporate IT Placements AN OUTBOUND SALES POSITION HAS BECOME AVAILABLE TO TOP SALES AGENTS.We offer an excellent training programme to get you clued up on all products. A fantastic professional working environment you never want to leaveWe are looking for looking for quality consultants who are sales driven and money hungry.REMUNERATION AND EXTRA...

  • Network Infrastructure Manager

    17 hours ago

    Cape Town, South Africa Amazon Data Services South Africa (Pty) Ltd Full time

    An engineering degree or equivalent with extensive engineering or operations experience. - Previous people management experience, building & managing technical teams. - Experience working on high scale networks; both the logical and physical connectivity of the networking and how it works. - Broad understanding of cabling infrastructure, infrastructure...

  • Call Center Agents- Cape Town

    4 weeks ago

    Cape Town, South Africa Ellahi Consulting Full time

    The employer is a high performing Business Process Outsourcing Solutions Provider specialising in customer management partnerships, as experts in service excellence, they set the standards for global customer satisfaction, client delight and employee engagement. **Call Centre Agents - Salt River - Cape Town - Office Based** **Transport Provided from...

  • Call Center Agents

    5 days ago

    Cape Town, South Africa Brooklyn Outsourcing Group Full time

    Duties & Responsibilities Assisting customers with points enquiries and the Loyalty program as a whole. Desired Experience & Qualification - Matric - Minimum 12 months call centre experience. email ; sharlene@holmesconsultants.co.za