Project / Operations Manager - Saudi Arabia

4 weeks ago

Midrand, South Africa International SOS Full time

..... URGENT....

International SOS - Project/Operations Manager - Saudi Arabia

As International SOS' footprint in Saudi Arabia continues to grow, so does the need for further resourcing. This includes well established Project/Operations Managers with the skill set identified below.

Start Date: ASAP  (NB: visa processing may take up to 4-6 weeks)

Country: Saudi Arabia

Location: Various

Contract Type : Fixed Term for 12 months / annually renewed. 

Rotation: 8 weeks on duty followed by 4 weeks off duty (with some flexibility) / Six-day work week, followed by one rest day in proximity to the worksite.

Salary:   A monthly salary paid in Saudi Riyals applies.

Other : Economy flights, accommodation and all the necessary remote site insurances are provided.

Position Overview (a full job description will be provided to those applicants being considered for the position)

The Project/Ops Manager is expected to both manage the provision of services under the scope of work of the client and to provide for the auditing of the standard of services and management of the recording and reporting processes for all on Project Medical Services provided by the client's subcontractors, in conjunction with the project execution.

The Project/Ops Manager provides leadership and management in the tactical and strategic formation and refinement of an end-to-end project and service management frameworks within.

Key Duties & Responsibilities  (a full job description will be provided to those candidates being considered for this position).

Plan and implement emergency response procedures and guidelines and interface these between client and International SOS (Intl.SOS) systems. Implement and maintain Intl.SOS Standards in all client facilities to provide first class emergency medical/trauma response and care. Drive the daily stand-ups, sprint planning, sprint review and sprint retrospective meetings. Work closely with product management and development teams in coordinating tasks and deliverables. Raise issues, drive solutions, and obtain consensus in refinement of release objectives. Manage multiple work streams with intra-project dependencies. Track project timesheet compliance and budget spending of internal resources and vendors. Coordinate with various internal teams the testing, deployment, and operational support of all new and enhanced products delivered under the projects. Maintain weekly status updates/metrics and present monthly project health reviews. Work with the Project Director and Chief Medical Officer/Senior Medical Officer to optimize quality assurance and ensure that appropriate medical outcomes are consistently attained with respect to the provision of clinic services. Ensure patient's medical files and documentation is maintained to the highest standards and in accordance with Intl.SOS standards for clinic services. Assist in the maintenance, selection and control of the medical equipment and supplies available in the clinic when required. Interface with the medical and non-medical staff on site, to ensure the smooth running of the clinics from all operational aspects. Ensuring Medical Services facilities are maintained to an operational standard of professional excellence, including medical staffing competence, equipment (maintenance, stock management, etc) and patient services (clinical care). Ensure appropriate implementation of Intl.SOS reporting and site management tools and maintain the KSA Reporting Matrix to ensure compliance with L3 Document Control and Record Management Middle East Region. Ensure that all sites complete their reporting on time every month and review the reports to be able to report any issue or action requirement raised by the site. Ensure that all staff working in Medical Services are trained and qualified to provide effective and professional support to patients, identifying any skills gaps amongst medical and non-medical site staff and whenever appropriate coach and train site staff to close the gaps or arrange support in doing so. Ensure all site staff are properly inducted as per corporate standards. Ensure a smooth rotational schedule for all staff in line with client, group and staff requirements whilst keeping in mind cost controls. Support, supervise, advise and provide leadership to site staff as appropriate. Encourage positive attitudes towards Occupational Health & Safety, ensuring all workers including contractors participate in approved OH&S training programs. Any other duties and responsibilities as may be required by the client and agreed by Management.

Required Skills & Knowledge

To understand project financials and to ensure actual spend meets forecasted with change control in place for variance. The ability to bridge project processes, methodologies, deliverables and systems in support of business strategy, goals and objectives to meet program objectives. Be able to drive standardized, but scalable, project management processes to increase project and program successes; improve project status transparency, enhancing and ensuring communication consistency. Escalates critical issues for appropriate/timely resolution as needed.

Competencies:

Passion : The candidate will have a strong passion for project management and will be a champion for the PMO and its projects and programs, dedicated and focused on the long-term success of the team. Generates and champions new ideas and initiatives, goes beyond status quo, is resourceful, creative and open-minded in developing solutions. Suggests new/innovative ways to solve business problems. Communication:  The candidate will have proven strong abilities to effectively communicate with upward to Senior Leaders as well as with peers and to direct reports. The right candidate will also be a very good listener and create an open forum for communication on the team. Process Improvement:  The candidate will be familiar with Agile and other PMO practices and will drive continuous process improvement. This person will also be able to effectively implement change and remove roadblocks across both IT and the business.

Required Work Experience:

A minimum of 3-5 years of experience as a Project Manager. Minimum of 5 years of overall related operational experience. Experience with a PMI or Industry standards and best practices. Familiarity and understanding of the Agile development model.

Required Qualifications :

Bachelor's degree in computer sciences or business or associated degree in related field plus 2-3 years of experience.

Other General Information

English language skills (oral and written) an absolute must. Arabic language skills (oral and written) will be an added advantage.

Interested applicants to please attach their current CV in English to this Job Advertisement. Alternatively, kindly share with colleagues

Although International SOS is most thankful for your application, due to expected high level of applicants, only those applicants being considered for one of the positions will receive a response back accordingly.

International SOS looks forward to hearing from you.

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