German Travel Consultant

2 months ago

Cape Town, South Africa ABC Worldwide Full time
We are seeking a highly experienced German-speaking Senior Travel Consultant with 5+ years of experience in Southern and East African Travel Consultancy with a DMC. The ideal candidate will have excellent product knowledge and sound geographical knowledge of Southern and East Africa.

Responsibilities:
  • Understanding and operating company quoting systems and other travel-related programs
  • Have good product knowledge and sound geographical knowledge of Southern and East Africa
  • Time management: ability to prioritize, plan and meet deadlines
  • Effective communication – internally as well as externally
  • Be professional and offer high service levels at all times
  • Ability to handle pressure and volume – multitasking
  • Emergency phone duty
  • Do various quotations for agents
  • Obtain and where possible negotiate rates
  • Ensure these rates are sent to be loaded in the operating system
  • Use preferred suppliers
  • Ensure get to visit the preferred suppliers and get to know the products
  • Put in place and manage provisional bookings
  • Run all aspects of tours within budget
  • Produce guide manuals and ensure a smooth operation of the tour
  • Ensure agent’s information and tour information correspond
  • Assist with the handling of complaints by gathering feedback from suppliers, guides, etc.
  • Assist with management and training of junior consultants
  • Be on constant look out for new venues and activities – advise team & rest of office
  • Take responsibility for all aspects of tours being run
  • Doing necessary admin in order for the Accounts department to do their part on your tours
  • Meet given targets
  • Any other reasonable work-related assignments being given to you by you direct, or another manager
  • Create invoices for agents and keep track of payment of the tour
  • Proofreading marketing materials sent by the agent for promotion of the tour
  • Double check guides booked for the tour
  • Request sales updates on groups from agents, get the final booking numbers and ensure we have all information to run the tour

Requirements:
  • 5+ years of experience in Southern and East African Travel Consultancy with a DMC.
  • C1/C2 GERMAN Language prociency
  • Excellent product knowledge and sound geographical knowledge of Southern and East Africa.
  • Ability to prioritize, plan, and meet deadlines.
  • Effective communication skills, both internally and externally.
  • Professionalism and high service levels at all times.
  • Ability to handle pressure and volume while multitasking.
  • Knowledge of preferred suppliers.
  • Management and training skills for junior consultants.
  • Ability to take responsibility for all aspects of tours being run.
  • Ability to meet given targets.

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