Spa Receptionist

2 weeks ago

Cape Town, South Africa AccorHotel Full time
Job Description

Scope of Position:
The Receptionist’ primarily responsibility is to attend to all incoming and outgoing calls and emails (Spa Communications) as well as attend to guests’ arrivals and departure experiences

Responsibilities:

  • To consistently offer professional, warm and friendly service to all internal and external guests.
  • To have a full knowledge about the spa, ongoing promotions and services offered.
  • Thorough working knowledge of all computer and manual procedures in the Spa as laid down in the Standard of Performance Manual.
  • To deal with all guests’ situations in a welcoming, courteous, efficient, and caring manner.
  • To ensure a smooth check in and the requirements concerning guests are met.
  • Answer all telephone calls quickly and efficiently in accordance with the standard laid in the SOPs.
  • Ensure smooth check out.
  • To promote Spa’s facilities, restaurants and bars wherever possible.
  • Comply with company’s grievance and disciplinary procedures at all times.
  • To be fully conversant and comply with health, safety, hygiene, fire and security regulations.
  • To have a thorough understanding of all security regulations applicable to the Spa.
  • To attend daily meetings.
  • To have meticulous attention to detail in daily operations including taking bookings, guest information (data capturing), email communication and handling of payments.
  • To co-ordinate and schedule day-to-day bookings in order to maximize Spa Revenue

Qualifications


• Must possess outstanding guest services skills, professional presentation and good communication skills.
• Previous Receptionist or Switchboard experience preferred.
• Proficient in the English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours.
• Must be responsible and reliable.
• Must be a great team player.
• Must be physically fit.



Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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