Receptionist (Guest Services Attendant)

2 months ago

Johannesburg, South Africa Dream Hotels and Resorts Full time

Job Overview:
The Hotel Receptionist / Guest Relations Team Member serve as the first point of contact for guests visiting or staying at the hotel. This role involves providing exceptional customer service, handling guest inquiries and requests, managing reservations, and ensuring a positive guest experience throughout their stay. Additionally, the team member is responsible for addressing guest feedback, resolving issues, and fostering positive relationships with guests to enhance their overall satisfaction.

Key Responsibilities:

  • Guest Check-In and Check-Out: Welcome guests upon arrival, check them in, and provide information about the hotel's facilities and services. Assist guests with the check-out process, finalize payment transactions and address any final requests or concerns.
  • Welcome and Greet Guests: Provide a warm and friendly welcome to guests upon arrival. Assist with check-in and check-out processes efficiently and accurately.
  • Reservations Management: Manage room reservations, including bookings, cancellations, and modifications, to ensure accurate and up-to-date guest information. Work closely with the reservations team to maximize room occupancy and revenue.
  • Guest Services: Respond to guest inquiries, requests, and complaints promptly and professionally, providing personalized assistance and solutions as needed. Arrange for special services or amenities for guests, such as restaurant reservations, transportation, or special requests.
  • Information and Assistance: Provide guests with information about local attractions, dining options, events, and activities to enhance their experience during their stay. Assist guests with directions, transportation arrangements, and any other information they may require.
  • Guest Relations: Build positive relationships with guests by anticipating their needs, addressing their concerns, and exceeding their expectations. Handle guest feedback and complaints with empathy and professionalism, taking appropriate action to resolve issues and ensure guest satisfaction.
  • Administrative Tasks: Maintain guest records, reservation logs, and other administrative documentation accurately and confidentially. Assist with billing, invoicing, and financial transactions as needed.
  • Communication: Answer phone calls, emails, and in-person inquiries, directing them to the appropriate departments. Relay messages and information to guests and staff members as needed.
  • Collaboration: Coordinate with other hotel departments to ensure smooth communication and guest services. Work closely with housekeeping to manage room turnovers and ensure cleanliness standards.
  • Security and Safety: Maintain a secure and safe environment by monitoring guest access and following safety protocols.
  • Upselling: Promote hotel amenities and services to guests, encouraging additional bookings or purchases.

Experience:

  • 1 – 2 years relevant front of house or related experience
  • 2 years solid customer service experience
  • Previous experience in a customer service or receptionist role
  • Experience in the hospitality industry is beneficial and will be considered an advantage.

  • Receptionist (Guest Services Attendant)

    2 months ago

    Johannesburg, South Africa Dream Hotels and Resorts Full time

    Job Overview:The Hotel Receptionist / Guest Relations Team Member serve as the first point of contact for guests visiting or staying at the hotel. This role involves providing exceptional customer service, handling guest inquiries and requests, managing reservations, and ensuring a positive guest experience throughout their stay. Additionally, the team...

  • Guest Services Attendant

    4 weeks ago

    Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons Hotels and Resorts, we believe in creating unforgettable experiences for our guests. Our team members are the driving force behind this mission, and we're seeking a highly motivated and service-minded individual to join our Guest Services Team as a Guest Services Attendant.About the Role:As a Guest Services Attendant, you...

  • Guest Services Attendant

    2 months ago

    Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we're driven by a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the Role:We're seeking a highly motivated and service-minded individual to join our Guest...

  • Guest Services Attendant

    2 months ago

    Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of mutual respect, collaboration, and a passion for delivering outstanding guest experiences.About the Role:We are seeking a highly motivated and...

  • Guest Services Attendant

    5 months ago

    Johannesburg, South Africa Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Hotel Guest Services Representative

    2 months ago

    Johannesburg, Gauteng, South Africa Dream Hotels and Resorts Full time

    Job OverviewThe Hotel Receptionist / Guest Relations Team Member serves as the first point of contact for guests visiting or staying at the hotel. This role involves providing exceptional customer service, handling guest inquiries and requests, managing reservations, and ensuring a positive guest experience throughout their stay.Key ResponsibilitiesGuest...

  • Hotel Guest Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Dream Hotels and Resorts Full time

    Job Overview:The Hotel Receptionist / Guest Relations Team Member plays a critical role in providing exceptional customer service and fostering positive relationships with guests. This position requires a high level of flexibility, adaptability, and ability to work in a fast-paced environment.Key Responsibilities:Guest Check-In and Check-Out: Welcome guests...

  • Hotel Guest Services Representative

    4 weeks ago

    Johannesburg, Gauteng, South Africa Dream Hotels and Resorts Full time

    Job OverviewThe Hotel Guest Services Representative serves as the primary point of contact for guests visiting or staying at the hotel. This role involves providing exceptional customer service, handling guest inquiries and requests, and ensuring a positive guest experience throughout their stay.Key Responsibilities:Guest Check-In and Check-Out: Welcome...

  • Receptionist

    1 month ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    Receptionist for Luxury Boutique Hotel **Location**: Northcliff Johannesburg **Key Responsibilities**: - Greet and welcome guests with a professional and friendly demeanor. - Handle check-in and check-out processes efficiently. - Manage reservations and cancellations via hotel management software. - Provide guests with information about the hotel, available...

  • Guest Services Ambassador

    3 weeks ago

    Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons Hotels and Resorts, we believe in creating unforgettable experiences for our guests. As a Guest Services Attendant, you will be part of a team that is dedicated to delivering exceptional service and making every guest feel welcome.About the Role:As a Guest Services Attendant, you will be responsible for providing assistance...

  • Receptionist

    5 months ago

    Johannesburg, South Africa Domestic Support Full time

    An established company with HQ in Lanseria is looking to hire a Receptionist that is professional, energetic and will be the brand of the company to visitors! - **3-month fixed term contract - possibility for permanent role thereafter**_ **Requirements**: - Matric - Tertiary qualification will be an advantage - At least 12 months experience in similar...

  • Receptionist for The Group

    5 months ago

    Johannesburg, South Africa Dream Hotels and Resorts Full time

    **_You will be the image of our Group, the image of Head Office (called : 360Hub), and you will epitomize the heart [read: friendliness, obligingness, and effectiveness] of our Group. WE are looking to place the best of the best Receptionist, not only in effectiveness, but in character [read: soft skills, aka emotional intelligence (EQ)] too_** - To provide...

  • Hotel Guest Services Representative

    1 month ago

    Johannesburg, Gauteng, South Africa Dream Hotels and Resorts Full time

    Job Title: Hotel Guest Services RepresentativeAt Dream Hotels and Resorts, we are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Spa Receptionist

    2 months ago

    Johannesburg, Gauteng, South Africa Centre Recruit Consultants Full time

    Centre Recruit Consultants is seeking a highly skilled Spa Receptionist to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests. Key responsibilities include: * Managing staff schedules to maximize revenue * Promoting and upselling spa services * Maintaining a warm and...

  • Receptionist (Full-time Role)

    3 weeks ago

    Johannesburg, Gauteng, South Africa Insphired Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at Insphired. The successful candidate will be responsible for providing exceptional customer service, managing the front desk, and ensuring a smooth day-to-day operation of the office.Key ResponsibilitiesAnswer and direct phone calls in a professional and friendly...

  • Guest Services Associate

    4 weeks ago

    Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable experiences for our guests.About the RoleWe're...

  • Receptionist (For The Group) / Front Desk

    5 months ago

    Johannesburg, South Africa Dream Hotels and Resorts Full time

    **_You will be the image of our Group, the image of Head Office (called : 360Hub), and you will epitomize the heart [read: friendliness, obligingness, and effectiveness] of our Group. WE are looking to place the best of the best Receptionist, not only in effectiveness, but in character [read: soft skills, aka emotional intelligence (EQ)] too_** - To provide...

  • Guest Services Representative

    2 months ago

    Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of mutual respect, collaboration, and a passion for delivering outstanding guest experiences.About the RoleWe are seeking a highly motivated and...

  • Guest Services Representative

    1 month ago

    Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the driving force behind our success, and we're committed to creating a work environment that's as luxurious as our properties.About the RoleWe're seeking a highly motivated and...

  • Guest Services Associate

    1 month ago

    Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of mutual respect, collaboration, and a passion for delivering outstanding guest experiences.About the Role:We are seeking a highly motivated and...