Africa Manager

3 weeks ago

Johannesburg, South Africa Salesworx Full time
Job Description
Our client is a leading global and logistics company with an international network of 250 offices in over 120 countries. 
We are looking to recruit an experienced Africa Manager for the Johannesburg Office.

Purpose:

Africa Agent performance and relationship management, Identifying and addressing potential risks related to shipping, customs, documentation, or other logistical challenges in the Africa trade lanes, keeping the business up-to-date with African countries' trade regulations, customs laws, and import/export requirements, keeping track of market trends, competitor strategies, and changes in African trade, Problem Solving, support operations with route optimization

Key responsibilities of this role:
  • Facilitate the signing up of additional agents where necessary
  • Cultivate strong relationships with agents by fostering trust and cooperation
  • Define relevant KPIs to measure the performance African agents
  • Set up a system to evaluate the performance of African agents regularly
  • Have regular engagements with African agents to foster continuous improvement
  • Facilitate dispute resolution between agents and the operations teams
  • Maintain open and regular communication with African agents.
Risk Management:
  • Ensure the African agents stay up-to-date with international trade regulations, customs laws, and shipping requirements in their countries and they share those updates with BIL in order to avoid potential delays or penalties
  • Identify and address potential risks related to shipping, customs, documentation, or other logistical challenges
  • When issues arise, such as delays, damages, or disruptions in the supply chain, find solutions promptly and efficiently
Collaboration on pricing strategy:
  • Collaborate with sales, operations, and Trade Lane to ensure that Africa pricing strategies align with business objectives and profitability targets.
  • Collaborate on pricing strategy development considering market dynamics, competitive landscape, and customer demands
  • Conduct regular market research and analysis to monitor competitor pricing, identify emerging trends, and make data-driven pricing decisions

Client Management:
  • Understand client-specific Africa trade needs, and support Business Development and Operations to provide effective solutions to meet their requirements

Managing information and Reporting:
  • Put in place and maintain processes and procedures to ensure accurate upload of Africa information on internal system e.g. Cargowise
  • Utilize relevant Management Information System (e.g.Monthly Dashboard and KPI's) in decision making
  • Interpret and use information on system delivery from Service Reports and Customer Surveys
  • Interpret and use information from Balanced Scorecard- analyze, interpret trends
  • Prepare Africa Tradelane and EXCO reports timorously
  • Disseminate information to direct reports and ensure it filters down to teams
  • Provide inputs for the Balanced Scorecard (if required)
  • Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriately
  • Conduct market research to identify potential trade opportunities, trade patterns, and emerging trends in the African region
  • Monitor each African trade lane performance, costs, and revenue to ensure profitability and identify areas for improvement
  • On agreed intervals, prepare the following reports: KPI reports (for agents and tradelanes), country market and industry reports, profitability reports, risk management report, rates trends report
Financial Responsibility:
  • Achieve Africa budget and forecast
  • Maximize Profits by rate negotiations with suppliers and improving profits where possible
  • Manage cash flows - invoicing, query resolution and collection
  • Minimize financial waste
  • Safeguard assets


RequirementsQualifications:
  • Matric
  • Tertiary qualification in international supply chain essential
  • Management post-graduate qualification will be advantageous
  • At least 5 years management experience
Experience:
  • Proven experience in business processes design and implementation
  • Commercial expertise including: agent management
  • Africa Risk management experience will be advantageous
  • At least 5 years' relevant experience in the clearing and forwarding industry, with a focus on African trade
  • In-depth knowledge of trade regulations, customs procedures, and logistics in the African region
Competencies:
  • Strong leadership and managerial qualities
  • Supply Chain knowledge will be advantageous
  • Excellent communication and negotiation skills to interact with clients and various stakeholders
  • Strong proven working knowledge of International Forwarding and clearing industry with a focus on African trade
  • Must be numerate
  • Must be familiar with African customs processes
  • Agent relationship management
  • Well - developed inter-personal skills coupled with expert written and verbal communication
  • Excellent negotiation skills
  • Sound Planning and organizational skills
  • Ability to manage and work under pressure
  • Customer (internal and external) centric
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions
  • Must have a high level of emotional intelligence
Performance Indicators:
  • Client retention and growth
  • Meet internal and external client KPIs
  • Adherence to business processes
  • Minimize financial waste
  • Compliance
  • Meet ESG targets
  • Meeting SHERQ objectives
  • Timely and accurate reporting
  • Efficient resource planning and usage
  • Achieve Africa budget and forecast
  • Stakeholder engagement and management
  • Agent Query Resolution


BenefitsR950K CTC

Requirements
Qualifications: Secondary Education: Matric (Grade 12) Tertiary Education: B Degree or relevant Post Graduate Qualification Years of experience required: At least 5 to 10 years Sales Experience, preferably in the 3/4 PL and/or Freight Forwarding Industry. Demonstratable ability to manage and lead a team is an advantage Specific experience required: Strong sales experience and ideally has worked in a business development role. Solid working knowledge of sales, business development and strategic selling methodologies. Proven track record in Freight Forwarding, Clearing, Contract Logistics and/or 3/4 PL. E2E Supply Chain experience. Level of computer literacy: Intermediate MS Office and CRM capabilities Drivers license Code: Drivers License (Code 08) Abilities: Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems Supply Chain understanding - the ability to come up with solutions for certain supply chain scenarios Operations Analysis - Understand operations and then have the ability to analyse a clients needs and relay this back to business in an effective manner Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Knowledge: Sales and Marketing - Ability to promote and sell the company's products or services while following the sales process and strategy. Customer and Personal Service - Knowledge of principles and processes for providing a high level of customer service. This includes customer needs assessments, monthly / quarterly reviews and the evaluation of customer satisfaction. Job Requirements: Reliable and responsible with the ability to work unsupervised at times. Attention to detail when completing work tasks A willingness to lead, take charge and offer opinions and direction A willingness to take on responsibilities and challenges The ability to think outside the box (innovate) and look for solutions that will meet the clients needs.

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