Africa Manager

1 month ago


Johannesburg, South Africa Jobs2day Full time

(Salary Package is negotiable and based on experience and qualification)

Purpose: Africa Agent performance and relationship management, Identifying and addressing potential risks related to shipping, customs, documentation, or other logistical challenges in the Africa trade lanes, keeping the business up-to-date with African countries' trade regulations, customs laws, and import/export requirements, keeping track of market trends, competitor strategies, and changes in African trade, Problem Solving, support operations with route optimisation

Tertiary Qualification : International Supply Chain Essential 

Management post-graduate qualification will be advantageous

Min of 5 years management experience 

Experience:

Proven experience in business processes design and implementation

Commercial expertise including: agent management

Africa Risk management experience will be advantageous

At least 5 years relevant experience in the clearing and forwarding industry, with a focus on African trade

In-depth knowledge of trade regulations, customs procedures, and logistics in the African region

Strong proven working knowledge of International Forwarding and clearing industry with a focus on African trade

Must be familiar with African customs processes

Africa Agent Network Management

Facilitate the signing up of additional agents where necessary

Cultivate strong relationships with agents by fostering trust and cooperation

Define relevant KPIs to measure the performance African agents

Set up a system to regularly evaluate the performance of African agents

Have regular engagements with African agents to foster continuous improvement

Facilitate dispute resolution between agents and the operations teams

Maintain open and regular communication with African agents.

Risk Management

Ensure the African agents stay up-to-date with international trade regulations, customs laws, and shipping requirements in their countries and they

share those updates with BIL in order to avoid potential delays or penalties

Identify and address potential risks related to shipping, customs, documentation, or other logistical challenges

When issues arise, such as delays, damages, or disruptions in the supply chain, find solutions promptly and efficiently

Collaboration on pricing strategy

Collaborate with sales, operations, and Trade Lane to ensure that Africa pricing strategies align with business objectives and profitability targets.

Collaborate on pricing strategy development considering market dynamics, competitive landscape, and customer demands

Conduct regular market research and analysis to monitor competitor pricing, identify emerging trends, and make data-driven pricing decisions

Client Management

Understand client-specific Africa trade needs, and support Business Development and Operations to provide effective solutions to meet their requirements

Managing information and Reporting

Put in place and maintain processes and procedures to ensure accurate upload of Africa information on internal system e.g. Cargowise

Utilise relevant Management Information System (e.g.Monthly Dashboard and KPI's) in decision making

Interpret and use information on system delivery from Service Reports and Customer Surveys

Interpret and use information from Balanced Scorecard- analyse, interpret trends

Prepare Africa Tradelane and EXCO reports timeously

Disseminate information to direct reports and ensure it filters down to teams

Provide inputs for the Balanced Scorecard (if required)

Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriately

Conduct market research to identify potential trade opportunities, trade patterns, and emerging trends in the African region

Monitor each African trade lane performance, costs, and revenue to ensure profitability and identify areas for improvement

On agreed intervals, prepare the following reports: KPI reports (for agents and tradelanes), country market and industry reports, profitability reports, risk management report, rates trends report

A full job description / profile is available should your application be shortlisted



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