MIS Specialist

4 weeks ago

Johannesburg, South Africa Santam Full time

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

What will you do?


Santam Prive has a position available for a MIS Specialist  who will be based in Johannesburg . The role is responsible for providing and reporting on the Prive performance and financials. 

The successful incumbent will also be responsible for achieving the Prive objectives by providing a service on an analysis and interpretation of key drivers.

What will make you successful in this role?

1. Financial

• Reporting on financial achievements against targets including but not limited to the following (Growth as well as profitability targets) and providing analysis with possible solutions to improve financial performance (churn rate, conversion per area)

• Drive data accuracy and objectivity in the Performance management processes (Result Areas and Result Indicators) as well as published financial, tactical and strategic reporting• Assist in development of ad hoc actions/initiatives to achieve agreed strategic objectives, productivity, acquisition costs, channel optimization, client centricity and broker segmentation


2. Prive performance

• Business Planning and Information management

• Apply business intelligence to come up with proposals to drive business operational efficiency and identify opportunities, taking into account strategic priorities.

•Evaluate the financial performance of Business Units and provide regular, relevant reports highlighting areas of inadequate performance

• Provide assistance to Strategic Business Unit Head to build business cases and prepare strategic proposals

3. Reporting

• Performance Reporting (business)

• Analysis (Frequency & Severity tests)

• Monthly Stats & Analysis (operational, tactical and strategic)

• Productivity Report/Plan (operational & tactical)

• Co-ordination with other business units within Segment Solutions are critical to be able to understand, design and develop new reporting tools

• Facilitate utilization of relevant reporting tools amongst management to benefit from improved understanding and focused effort

• Develop and implement meaningful reporting tools for Santam Business Units, and other relevant high-level reporting. 

Qualifications and Experience


• Degree or diploma in IT or Analytics would be an added advantage.

• Minimum 2-3 years’ experience dealing with management information systems and/or data analysis

• Advanced knowledge of the financial services industry, especially the short-term insurance industry would be beneficial.

• Advanced understanding of business, as well as supporting processes and technology.

Knowledge and Skills

MIS reports
Data trends and analysis
MIS Database
• Strong MS Excel, Excel Macros, Power Query and SharePoint skills.

• MS PowerPoint and presentation skills

• Critical thinking and argumentation skills

• Excellent communication skills

• Probing skills• Collaborating skills

• Analytical and results orientated skills• Communication & Facilitation skills

• Strong attention to detail with clear & concise data analysis

Personal Attributes

Organizational savvy - Contributing independently
Manages complexity - Contributing independently
Plans and aligns - Contributing independently
Optimizes work processes - Contributing independently

Core Competencies

Cultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

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