Product Owner

14 hours ago

Cape Town, South Africa Old Mutual Full time
Job title : Product Owner - Claims ExperienceJob Location : Western Cape, Cape TownDeadline : December 27, 2024Quick Recommended Links
  • Jobs by Location
  • Job by industries

Job Description

  • The Claims Product Owner collaborates with cross-functional teams to deliver key capabilities aligned with Old Mutual’s claims transformation strategy. This role is responsible for defining and prioritizing the product backlog to drive value within the Claims Journey. Working closely with Agile teams, stakeholders, and the Claims Journey Owner, the Product Owner translates strategic goals into actionable deliverables, prioritizing the product backlog and delivering iterative improvements to claims processes, customer experience, and business outcomes.
  • Strategic Execution: Align product objectives with strategic goals, define the roadmap, and translate vision into deliverables that enhance claims efficiency and outcomes.
  • Backlog Management and Agile Delivery: Own and prioritize the product backlog, manage change requests, and ensure Agile teams deliver enhancements through sprints and Product Increments.
  • Stakeholder Collaboration: Coordinate with Customer Service, IT, Compliance, and other Product Owners to ensure smooth execution and alignment of claims changes.
  • Customer Focus: Use customer insights and analytics to prioritize improvements that enhance the claims experience and meet customer needs.
  • Regulatory Compliance: Ensure all claims processes and improvements comply with regulations and company policies.
  • Data Analysis: Analyze claims data to assess the impact of changes on product performance and customer satisfaction.
  • Documentation: Maintain detailed and transparent records of all change requests and outcomes.
  • Feature Sizing and Business Value: Size features, assign business value, and prioritize backlog items based on measurable outcomes.
  • Product Lifecycle Management: Manage the entire lifecycle of claims products, from ideation to optimization and market readiness.
  • Innovation and Market Competitiveness: Leverage emerging technologies and foster a culture of experimentation to ensure claims processes remain competitive.
  • Product Roadmap Communication: Define and communicate the product roadmap, progress, and priorities to stakeholders and cross-functional teams.
  • Product Metrics and Performance: Track key metrics to evaluate product performance and prioritize enhancements based on data-driven insights.
  • Customer Advocacy: Partner with customer service to improve communication and proactively address recurring pain points in claims handling.
  • Operational Risk Management: Identify and mitigate risks in claims processes, including fraud prevention and operational inefficiencies.
  • Team Enablement: Ensure Agile teams have the capacity and skills to deliver backlog priorities effectively.
  • Technology Enablement: Collaborate with IT to integrate claims systems, automate processes, and implement AI-driven solutions.
  • Cost Efficiency and Budgeting: Monitor claims handling costs and assess ROI for new enhancements and process changes.
  • Dispute and Escalation Management: Establish frameworks for resolving escalations and tracking complaints to drive systemic improvements.
  • Regulatory Reporting and Audits: Partner with Compliance to ensure claims processes are audit-ready and meet reporting requirements.

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

  • Education: Bachelor’s degree in Commerce, Computer Science, Information Systems,  Business, Finance, MBA or a related field.
  • Minimum of 5 years in roles such as Product Owner, Business Analyst, or Project Manager within an Agile environment.
  • Minimum of 3 - 5 years demonstrated, relevant experience in a large, complex organization preferably in the financial services industry.
  • Proven experience in financial services, insurance, or fintech industries.
  • Demonstrated ability to deliver customer-focused solutions iteratively.
  • A postgraduate qualification is advantageous.
  • Proven experience with several agile development methodologies, frameworks and concepts, including Kanban, Scrum, continuous delivery.
  • Knowledge in Systems thinking is advantageous.
  • Experience with customer journeys, demonstrated ability to synthesize data, and strong program/project management skills.
  • Experience in defining and delivering successful products in the digital space is required.
  • Good understanding of User Experience best practices.
  • Experience working in a collaborative multi-disciplinary team within an interactive process and/or an Agile development methodology.
  • Self-starter with outstanding organizational skills and ability to track multiple dependencies (3-5) going on all at once.
  • Ability to thrive in a fast-paced environment, comfort in a dynamic and fast-moving work environment.
  • Excellent communication skills; ability to communicate messages in simple language for better buy-in and tell a compelling story.
  • Ability to build relationships and engage with various stakeholders to drive value proposition.

ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)

  • Project Management Tools: Proficiency in tools such as JIRA, Trello, or Asana for managing and tracking change requests.
  • Data Analysis Tools: Experience with data analysis and visualization tools like Excel, Tableau, or Power BI.
  • CRM Systems: Familiarity with Customer Relationship Management (CRM) systems such as Salesforce.
  • Financial Software: Knowledge of financial software and systems used in the insurance industry.
  • Agile Methodologies: Understanding and experience with Agile methodologies and frameworks like Scrum or Kanban.
  • Technical Documentation: Ability to create and manage technical documentation related to product changes and requirements.
     

  • Administrative / Management  jobs

  • Product Owner

    6 months ago

    Cape Town, South Africa Old Mutual Full time

    Description The Product Owner’s main responsibility is to work with the teams to ensure delivery of the agreed upon strategy. Working closely with the Product Manager and inputting into the consumer strategy, the Product Owner focuses efforts on the team to drive delivery that meets consumer needs. Working closely with the teams to take the...

  • Product owner

    5 months ago

    Cape Town, South Africa PRR Recruitment Full time

    Product Owner – Cape town – Rneg – Office basedThis technology company is seeking a Product Owner this person will be assisting the product manager and help drive venture development and OKRs Defining product vision Collaborating with prospective users Perform Data Analysis and aid in feature planning Min 1-3 years of product owner experience A stable...

  • Product owner

    5 months ago

    Cape Town, South Africa PRR Recruitment Services Full time

    Product Owner – Cape town – Rneg – Office basedThis technology company is seeking a Product Owner this person will be assisting the product manager and help drive venture development and OKRs Defining product vision Collaborating with prospective users Perform Data Analysis and aid in feature planning Min 1-3 years of product owner experience A stable...

  • Product Owner

    6 months ago

    Cape Town, South Africa iLaunch Full time

    Prioritisework to achieve optimal business value through team delivery Accountable for the product backlog - creates, adds, removes and refines The Product Owner will beempowered to accept or reject the work delivered by the development team Project management Business Analysis Matric / Grade 12 Tertiary Qualification -Degree in Information Systems...

  • Product Owner

    7 months ago

    Cape Town, South Africa Initiate international Full time

    As the newly appointed Product Owner for our client based in Cape Town, your primary mandate is to ensure excellence in the development process. Your role entails gaining deep insights into the customer base and collaborating closely with the Head of Brand Experience & Insights to grasp the overarching business strategy comprehensively. You’ll engage with...

  • Product Owner

    6 months ago

    Cape Town, South Africa People Solved Full time

    A cutting-edge technology company currently undertaking a digital transformation are looking for talented Product Owner who will take complete ownership and responsibility of the success of the products. Working closely with the Product Manager, youll set the product vision, strategy and roadmaps based on a deep understanding of the customer. Youll define...

  • Product Owner

    6 months ago

    Cape Town, South Africa JenRecruitment Full time

    The technical product owner is responsible for the successful delivery of high-quality products, assisting clients with requirements analysis, project management and support. The technical product owner is responsible for coordinating multiple projects across brands and clients. The position will require someone with at least 3-4 years of experience as a...

  • Product Owner

    6 months ago

    Cape Town, South Africa Recruitment Matters Africa Full time

    The technical product owner is responsible for the successful delivery of high-quality products, assisting clients with requirements analysis, project management, and support. The technical product owner is responsible for coordinating multiple projects across brands and clients. **Responsibilities**: - Elicit requirements from project stakeholders -...

  • Lead Product Owner

    3 months ago

    Cape Town, South Africa Lesaka Technologies Full time

    We are looking for a **Lead Product Owner** to join our Agile team at Kazang, in Cape Town. If you are passionate about Agile Product Ownership, this is the opportunity for you. The Lead Product Owner will manage an existing team of Business Product Owners, ensuring that our products meet customer needs and business goals. **Key Responsibilities include,...

  • Business Product Owner

    3 months ago

    Cape Town, South Africa Lesaka Technologies Full time

    An exciting opportunity exists for a **Business Product Owner** for the **International Business Unit** within **Kazang - Micro Merchant Division**, in **Century City, Cape Town (Hybrid)**. If you are passionate about agile, innovation and business growth, this is a good opportunity for you to grow. This role has significant relationships and...

  • Technical Product Owner

    6 months ago

    Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time

    Our client is looking for a Technical Product Owner to join their team. The technical product owner is responsible for the successful delivery of high-quality products, assisting clients with requirements analysis, project management and support. The technical product owner is responsible for coordinating multiple projects across brands and...

  • Product Owner

    6 months ago

    Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

  • Technical Product Owner

    5 months ago

    Cape Town, South Africa SUMMIT Africa Recruitment Full time

    The technical product owner is responsible for the successful delivery of high-quality products, assisting clients with requirements analysis, project management and support. The technical product owner is responsible for coordinating multiple projects across brands and clients. The position will require someone with at least 3-4 years of experience as a...

  • Technical Product Owner

    6 months ago

    Cape Town, South Africa HuntWave Technologies Full time

    The Technical Product Owner defines the **why**, **who**, and **what **why it is worthwhile to developa product, who it is for, and what features it should contain. The Product Owner owns a productin its entirety and is responsible for strategic and tactical product decisions. The Technical Product Owner plays a crucial role in driving the development and...

  • Technical Product Owner

    6 months ago

    Cape Town, South Africa Boardroom Appointments Full time

    **Minimum Requirements**: - The position will require someone with at least 3-4 years of experience as a technical product owner/ project manager/ business analyst in the tech industry. - A qualification (Certificate, Diploma or Degree) in project management, Information Systems or anything related would be to your advantage. - Excellent grasp of...

  • Product Owner

    6 months ago

    Cape Town, South Africa RTT Full time

    **The Role** The role of the Product Owner is to own and manage the entire lifecycle of specific tech products, ensuring the creation of valuable, sustainable, and reusable solutions that meet the needs and expectations of customers and/or stakeholders. This role involves collaborating closely with Business and Subject Matter Experts to gather requirements...

  • Junior Product Owner

    2 months ago

    Cape Town, South Africa Yellosa Full time

    The Junior Product Owner role in Cape Town requires a deep understanding of the customer base and close collaboration with the Head of Brand Experience & Insights to fully grasp the overall business strategy. The Junior Product Owner will work with various teams across the organization to ensure a seamless customer journey and deliver an exceptional...

  • Business Product Owner

    1 month ago

    Cape Town, South Africa Lesaka Technologies Full time

    Location: Rosebank, Johannesburg Salary: Market Related Start Date: ASAP Location: Cape Town (Non-Negotiable) Company Overview: Lesaka is a leading South African financial technology company. We deliver financial services to consumers (B2C) and merchants (B2B) in Southern Africa through our proprietary banking and payment technologies. We offer banking,...

  • Product Owner

    2 months ago

    Cape Town, South Africa MRI Software Full time

    About the business: - Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have...

  • Business Product Owner

    2 months ago

    Cape Town, South Africa Lesaka Technologies Full time

    Location: Rosebank, Johannesburg **Salary**: Market Related Start Date: ASAP Location: Cape Town (Non-Negotiable) **Company Overview**: Lesaka is a leading South African financial technology company. We deliver financial services to consumers (B2C) and merchants (B2B) in Southern Africa through our proprietary banking and payment technologies. We offer...