Tech Officer

1 week ago

Paarl, South Africa BCXP Full time
Business Unit, Department, ReportingJob grade/level OP1Business UnitCloud Platform Solutions Department Enterprise Cloud & Infrastructure Solutions Position reports to Manager: Wintel OS, WGS &Hypervisor Support Span of Control 0Core Description

Responsible for handling of client monitored server calls, investigation and troubleshooting general Server OS related issues, diagnosis and problem solving and assignment of calls during office hours and implementation of the Call tree escalation and after-hours escalation matrix for the different Technologies  

Key Deliverables / Primary Functions
  • Monitoring multi-client servers using the Monitoring systems 
  • Troubleshooting and resolving system issues with servers via remote desktop. 
  • Installing-config-testing and maintaining OS application software and system management tools. 
  • Perform tier level 2 and 3 support for business-critical systems and provide technical guidance to customers. 
  • Escalating and monitoring calls 24/7. 
  • Manage high priority P1/P2 incidents and liaise with the different BU’s to drive resolution. 
  • Maintenance and support of Microsoft services; DHCP, DNS and FTP. 
  • Resolving and assignment of calls to the correct competencies on multiple ticket logging systems 
Core Functional Skills & Knowledge
  • Information Technology Solutions
  • Troubleshooting Techniques.
  • Customer Focus
  • Communication
  • Time & Priority Management
Core Behavioural Competencies1. Job Match Rating2. Delivering Results3. Meeting customer expectations4. Teamwork5. Handling Pressure6. Communication and ImpactMinimum QualificationsNQF 4: Grade 12 National Diploma in IT/Business/CommerceAdditional Qualification preferred or advantageExperience

2 years experience

CertificationsNoneProfessional Memberships in Relevant IndustryLevel of Engagement & Span of Control

Interact with similar levels at supplier and various stakeholders within BCX. 

Special Requirements/ Employment ConditionAbility to cope under pressureValid Drivers licenseAbility to work staggered hours, shifts, overtime and respond to call-outsWorkplace/Physical RequirementsFull-time Office Based position.Billable

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