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Field Technician

1 month ago

East London, South Africa Herotel Full time

Applications are invited for the Field Technician - Junior position to be based in East London.

PURPOSE OF THE ROLE:

The Field Technician Junior's main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks. Focusing on standard home or small basic business installations/repairs/surveys.

Key Performance Areas would include, but are not limited to:

General:

  • Follow set SOP's and procedures.
  • Work closely with a Team Leader and Scheduler.
  • Maintaining project and safety documentation.
  • Accurate reporting and updates on work done.
  • Ensuring all relevant stock is available for the work that was scheduled.
  • Keep equipment well maintained.
  • Adhere to all Health and Safety procedures.
  • Completing all SHER and OHS required documentation.
  • Fibre Troubleshooting: Splicing, testing, dome management,
  • Wireless Troubleshooting: Signal testing on CPE's, access points and bandwidth capacity.
  • Basic Network Troubleshooting: Ip conflicts, firewall issues and routing issues.
  • Installation of VoIP systems.
  • Provide excellent customer service.
  • Work overtime, weekends, or on emergency call outs as required.
  • Working at heights: House roofs, telephone/gum poles or large buildings.
  • Working in crawl and small spaces for installation purposes.

Installation:

  • Receiving daily job cards for new installations.
  • Referencing job cards for correct stock needed for the installation.
  • Confirming clients' needs are met as indicated on job cards. Able to update Sales or Technical Department to adjust quote.
  • Installation of Fibre and Wireless CPE's.
  • Cable runs internal and external. Both Network and Fibre cable runs.
  • Communicate with Installation Team Leader to confirm RF signal is as required on LOS.
  • Communicate with Installation Team Leader to confirm Fibre signal is as required and color allocations are correct.
  • Basic access point and network setups.
  • Setup and confirm the client's existing equipment is still working and that client verified that everything works as it should.
  • Upgrade all equipment's firmware, clean up and take photos for quality control.
  • Follow quality control with your team leader for confirmation when the installation has been completed.
  • Complete installation job card with equipment used, related technical information and photos.
  • Inspect site, for possible future problems. Take photos and update accordingly.
  • Update Ticket with all relevant work done for job card completion and invoicing.

Callout Repairs:

  • Confirm issues with client as described on ticket.
  • Troubleshoot fast and sufficiently.
  • Able to identify problems leading to Fibre or Wireless not performing optimally and determine solutions.
  • Communicate costs implications involved with the repair if any.
  • Has knowledge of products and pricing.
  • Able to resolve the issue on site or replace the necessary equipment.
  • Confirm with client that repair has been completed and that the client tested.
  • Ensure that the client is satisfied with the work that has been done.
  • Follow quality control with your team leader for confirmation when the repair has been completed.
  • Inspect site, for possible future problems. Take photos and update accordingly.
  • Update ticket with all relevant work done for job card completion and invoicing.

CPE Recovery: Wireless & Fibre:

  • Remove relevant equipment and clean-up.
  • Complete recovery job card with equipment removed.

The successful candidate must have the following experience/skills:

  • 1 year's Fibre Optic splicing experience.
  • 1 year's RF/Wireless experience.
  • Knowledge around network structures, crimping.
  • Previous experience in the IT Industry advantageous.
  • Basic computer skills
  • Customer service experience.
  • Basic Networking considered an asset.
  • Technical training considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc.
  • Experience using FO troubleshooting tools (i.e. OTDR, Mass Fusion Splicing, etc.).
  • Driver's license.
  • Clean driving record.
  • Good analytical and problem-solving skills.
  • Effective planning skills.
  • Leadership skills.
  • Good working knowledge of hand and power tools used in this position.
  • Proficient in fibre cable termination with connectors.
  • Well versed in fusion splicing machine technique.
  • Strong manual dexterity and hand-eye coordination.
  • Ability to work neatly and accurately.
  • Technically minded.
  • Ability to work in a physically demanding environment including, but is not limited to:
    o carry, raise and climb a ladder, carry, lift and handle heavy equipment (manhole covers, cable
    reels).
  • Self-disciplined, motivated and organised.
  • Medically fit & able to work at height.

Education Requirements:

  • Grade 12.
  • Specialized certifications would be an advantage.

PLEASE NOTE:

  • Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel's Employment Equity Plan.
  • Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
  • Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.