Field Technician

2 months ago

East London, South Africa Herotel Full time

Applications are invited for the** Field Technician - Junior** position to be based in **East London**.

**PURPOSE OF THE ROLE**:
The Field Technician Junior's main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks. Focusing on standard home or small basic business installations/repairs/surveys.

**Key Performance Areas would include, but are not limited to**:
**General**:

- Follow set SOP's and procedures.
- Work closely with a Team Leader and Scheduler.
- Maintaining project and safety documentation.
- Accurate reporting and updates on work done.
- Ensuring all relevant stock is available for the work that was scheduled.
- Keep equipment well maintained.
- Adhere to all Health and Safety procedures.
- Completing all SHER and OHS required documentation.
- Fibre Troubleshooting: Splicing, testing, dome management,
- Wireless Troubleshooting: Signal testing on CPE's, access points and bandwidth capacity.
- Basic Network Troubleshooting: Ip conflicts, firewall issues and routing issues.
- Installation of VoIP systems.
- Provide excellent customer service.
- Work overtime, weekends, or on emergency call outs as required.
- Working at heights: House roofs, telephone/gum poles or large buildings.
- Working in crawl and small spaces for installation purposes.

**Installation**:

- Receiving daily job cards for new installations.
- Referencing job cards for correct stock needed for the installation.
- Confirming clients' needs are met as indicated on job cards. Able to update Sales or Technical Department to adjust quote.
- Installation of Fibre and Wireless CPE's.
- Cable runs internal and external. Both Network and Fibre cable runs.
- Communicate with Installation Team Leader to confirm RF signal is as required on LOS.
- Communicate with Installation Team Leader to confirm Fibre signal is as required and color allocations are correct.
- Basic access point and network setups.
- Setup and confirm the client's existing equipment is still working and that client verified that everything works as it should.
- Upgrade all equipment's firmware, clean up and take photos for quality control.
- Follow quality control with your team leader for confirmation when the installation has been completed.
- Complete installation job card with equipment used, related technical information and photos.
- Inspect site, for possible future problems. Take photos and update accordingly.
- Update Ticket with all relevant work done for job card completion and invoicing.

**Callout Repairs**:

- Confirm issues with client as described on ticket.
- Troubleshoot fast and sufficiently.
- Able to identify problems leading to Fibre or Wireless not performing optimally and determine solutions.
- Communicate costs implications involved with the repair if any.
- Has knowledge of products and pricing.
- Able to resolve the issue on site or replace the necessary equipment.
- Confirm with client that repair has been completed and that the client tested.
- Ensure that the client is satisfied with the work that has been done.
- Follow quality control with your team leader for confirmation when the repair has been completed.
- Inspect site, for possible future problems. Take photos and update accordingly.
- Update ticket with all relevant work done for job card completion and invoicing.

**CPE Recovery: Wireless & Fibre**:

- Remove relevant equipment and clean-up.
- Complete recovery job card with equipment removed.
- 1 year's Fibre Optic splicing experience.
- 1 year's RF/Wireless experience.
- Knowledge around network structures, crimping.
- Previous experience in the IT Industry advantageous.
- Basic computer skills
- Customer service experience.
- Basic Networking considered an asset.
- Technical training considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc.
- Experience using FO troubleshooting tools (i.e. OTDR, Mass Fusion Splicing, etc.).
- Driver's license.
- Clean driving record.
- Good analytical and problem-solving skills.
- Effective planning skills.
- Leadership skills.
- Good working knowledge of hand and power tools used in this position.
- Proficient in fibre cable termination with connectors.
- Well versed in fusion splicing machine technique.
- Strong manual dexterity and hand-eye coordination.
- Ability to work neatly and accurately.
- Technically minded.
- Ability to work in a physically demanding environment including, but is not limited to:

- carry, raise and climb a ladder, carry, lift and handle heavy equipment (manhole covers, cable
reels).
- Self-disciplined, motivated and organised.
- Medically fit & able to work at height.

**Education Requirements**:

- Grade 12.
- Specialized certifications would be an advantage_._

**_PLEASE NOTE:_**
- Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

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