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Liaison Officer

4 months ago

Durban, South Africa Independent HR Consultant Full time

Liaison Officer:

1. Sending weekly / bi-weekly expert outstanding lists

2. Resolving all queries related to expert

3. Follow up with expert on overdue/urgent reports and ensure submission by specific due dates

4. Allocation of patient days - preps and interviews

5. Allocation of reports to be typed

6. Management of expert schedule

7. Prioritising of outstanding reports on weekly lists

8. Drafting of validity letters

9. Following up on RAF4 approvals

10. Ensuring sufficient resources are available to the expert i.e. profilers / equipment etc

11. Expert patient day coordination if required

12. Obtaining additional documents / collateral requested by expert

13. Ensuring all patient information dictated is uploaded to the system

14. Ensuring the expert view on Sharepoint is perfectly up to date and audited regularly

15. Attend to any and all requests by the experts related to their work the employer

16. Liaising with case management to ensure expert is booked correctly and sufficiently
and that enough can proceeds are available to meet targets monthly

17. Develop a process with the expert to work to their benefit and ensures a smooth and
efficient working environment and timeous submission of reports

18. Liaise with the Training Academy when training is required, or gaps are identified in the expert's department

19. Keep the expert updated on his schedule, arrivals and anything related to his department

Requirements:

  1. Interview for Durban based experts 
  2. Visit each expert physically at least once a month
  3. Assist experts on patient days with completing intake forms and presenting patients, anything that is required on a patient day
  4. Check documentation is uploaded in time for patient day, ensure X-rays are uploaded to patient folders, ensure all dictations and notes are uploaded and assist with collateral collection when requested by the expert
  5. Assist with general branch duties as requested by the branch manager
  6. Assist with case management duties in preparation for patient days / mobile assessment weeks
  7. Signing up new experts
  8. Attend / host / facilitate all onboarding of new experts in Durban