Returns Inventory Supervisor

3 weeks ago

Cape Town, South Africa takealot.com Full time

takealot.com, a leading South African online retailer, is looking for a highly talented Returns Inventory Supervisor to join our team at the Cape Town Warehouse. 

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great. 

Reporting to Inventory Ops Manager

Your responsibilities will include:

Ensure that the department is well organized and controlled to sufficiently meet KPIs / SLAs and support the goals of the business. Implement improvement processes and maintain procedures and systems to minimize costs and maximize working capital. Understanding of CC and bin utilization Introduce and maintain accurate daily reporting to measure productivity within the department Ensuring all work areas are clean tidy and safe for staff to work in. Provide and evaluate daily operational reports to ensure key critical areas of the department are controlled and any discrepancies addressed and resolved. Ensure that exception management is resolved timeously Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed, and resolved. Assist and provide feedback on the daily resource planning with the department manager. Oversee departmental employees and motivate attention to detail, for constant accuracy and turn-around times. Assist with managing outputs within the department by maintaining quality and quantity of workload. Maintain FIFO of tasks within the department. Ensured escalated daily operational queries from the team were resolved in a timely manner. Conduct daily team meetings to discuss KPIs, and daily plans and escalate any issues arising from it. Understand all the aspects and processes related to receiving, processing, and putting away of returns. Root cause analysis to prevent and solve future KPI’s / SLA’s failures Liaise with stakeholders across the business

Attributes required:

Have a detailed understanding of warehouse management systems Problem-solving skills Possess excellent verbal and written communication skills for a demanding and customer-focused working environment. Possesses excellent personal organization and business administration skills in accordance with modern best practice methods. Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality. Possess the willingness to learn, improve, and adapt. Good team player, hard worker, willing to be flexible with a positive attitude Must be able to work as part of a multicultural team Must be able to train staff Must be analytical

Qualifications:

Matric/Grade 12 or equal qualification Tertiary qualification advantageous Have proven relevant experience in receiving, picking, packing, evaluation, put-away, and inventory management (in applicable departments within the DC). 4-5 years warehouse experience 2 years of supervisory experience/exposure would be advantageous 

The Environment

Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric,and fun and have the shared ambition of Takealot.com being the leading e-commerce company in Africa We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve We love what we do and what we are creating

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