Support Consultant

6 months ago

Cape Town, South Africa Ditto Hire Full time

Join the future of work

Ditto Hire is a technology company offering staffing firms and hiring managers best-in-class recruitment software to help them find, manage, market and place top candidates. We are currently looking for a Support Consultant to help us service growing our customer base. If you are ready to go to the moon, Ditto Hire is the company to help you get there.

 

What you need:

  • Customer support background
  • Experience in support on large platforms
  • Excellent communication skills
  • Ability to learn quickly

Duties:

  • Provide friendly and efficient support to customers via telephone/email/support systems
  • Accurately record and document activity through the ticket system
  • Ensure effective communication with customers, colleagues, and management
  • Perform adhoc functions, projects, training

More about you:

  • Resourceful with a strong sense of urgency
  • Friendly and helpful
  • Excellent telephone manners
  • Ability to take initiative and solve problems
  • Good time management skills
  • Ability to work under pressure
  • You like to share knowledge
  • Quick learner and comfortable in a dynamic tech environment

What We Will Give You:

  • Competitive compensation (base salary with commission)
  • Comprehensive time-off & generous leave policies
  • Excellent working environment with exceptionally smart people
  • Collaborative, transparent and fun office culture
  • Accelerated professional development
  • Constant learning and improvement

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