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Call Centre Agent

5 months ago

Johannesburg, South Africa National Risk Managers Full time
We are looking for Call Centre Agents which will manage emergency (IER application) and routine telephone calls from clients across different product ranges.

Job Summary
  • Manage the Integrated Emergency Response (IER) application
  • Operate a multi-line telephone console and alert system
  • Obtain pertinent information necessary to the dispatch process
  • Use the network to exchange information with other law enforcement and/or emergency response units

Qualification
  • Matric
  •  BBA/First Aid level 3
  • National Certificate in Emergency Care (Desirable)
Experience
  • 2 years’ experience in an Emergency Contact Centre
  • Customer Care experience
  • Experience in working in shifts
  • Understand basic dispatch codes, as well as standard abbreviations