Tech Officer: Systems Engineer
2 weeks ago
Under general supervision, responsible for installation and operational support of Microsoft based infrastructure and related back-end systems. Under general supervision, responsible for installation and operational support of Virtualization Infrastructure and related back-end system
Key Deliverables / Primary Functions- Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
- Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
- Assist with project delivery.
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist colleagues and contribute to the quality and values
- Drive a proactive culture to reduce common causes of operational problems.
- Understand the requirements of being part of a 24x7 on-call operation
- Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
- 1st and 2nd level operational support
- Back-End infrastructure applications support
2 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with strong focus in Microsoft and VMWare
CertificationsProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control : 0
Level of Engagement : Operational/Technical
Special Requirements / Employment ConditionDrivers Licence and Reliable Vehicle - both requiredAbility to work extended /long hours as and when requiredWorkplace / Physical RequirementsHybrid Remote WorkerBillable
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