Client Services Consultant Temp

3 weeks ago

Durban, South Africa Nedbank Full time
Job title : Client Services Consultant TempJob Location : KwaZulu-Natal, DurbanDeadline : December 07, 2024Quick Recommended Links
  • Jobs by Location
  • Job by industries

Job Purpose

  • To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

Job Responsibilities

  • Adhere to the daily schedule to ensure that targets are met by following the work plan.
  • Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
  • Escalate all unresolved queries to management by logging the case on the system.
  • Answer 80% of all calls within 20 seconds (80/20) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
  • Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
  • Understand the nature of the client's query by reiterating the key points raised by the client.
  • Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

  • FAIS accredited qualification is essential
  • FAIS Regulatory exam 5

Essential Certifications

 

Preferred Certifications

Minimum Experience Level

  • Call Centre experience within an Insurance environment
  • Experience in either long- or short-term insurance industry is essential

  • Customer Service  jobs

  • Client Services Consultant Temp

    2 weeks ago

    Durban, South Africa Nedbank Full time

    Job title : Client Services Consultant Temp Job Location : KwaZulu-Natal, Durban Deadline : December 07, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created...

  • Client Services Consultant Temp

    1 month ago

    Durban, South Africa Nedbank Full time

    **Job Classification** **Requisition - 136078 -** Monasha Dilsook**Cluster**: - Nedbank Wealth Cluster - Nedbank Insurance Division - Contact Centre**Location** - Durban**Closing Date** - 11 November 2024**Please Note: Preference will be given to applicants from Underrepresented Groups** - Job Family- SALES AND SERVICES- Career Stream- CALL CENTRE...

  • Call Centre Agent

    6 months ago

    Durban, South Africa Sisiwe Business Consultant Full time

    **MAIN PURPOSE OF THE ROLE**: - Present, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs - Establish, develop and maintain positive business and customer relationships - Reach out to customer leads through cold...

  • Client Service Consultant

    3 weeks ago

    Durban, South Africa Momentum Metropolitan Holdings Limited Full time

    Job title : Client Service Consultant (Durban)Job Location : KwaZulu-Natal, DurbanDeadline : December 18, 2024Quick Recommended Links Jobs by Location Job by industries Requirements Matric or equivalent Business related qualification Product training Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa etc.)...

  • Client Service Consultant

    2 weeks ago

    Durban, South Africa Momentum Metropolitan Holdings Limited Full time

    Job title : Client Service Consultant (Durban) Job Location : KwaZulu-Natal, Durban Deadline : December 18, 2024 Quick Recommended Links Jobs by Location Job by industries Requirements Matric or equivalent Business related qualification Product training Proficient in English and another official South African language (e.g. Afrikaans,...

  • Finance Administrator

    3 months ago

    Durban, South Africa Clothing Junction Full time

    Finance Administrator (Temp) We are requiring the services of an Admin Support Temp for a period of 2 months to assist with a backlog of work. **Requirements**: - Grade 12 (Matric) - Financial Tertiary Qualification - 3 years + related experience - Sound working knowledge of Excel **Job Types**: Full-time, Temporary Contract length: 2 months Pay: R6...

  • Futurelink Recruitment Consultant

    6 months ago

    Durban, South Africa Futurelink Global Recruitment Full time

    Futurelink Global Recruitment (that's us!) is looking for a Recruitment Consultant to join our Permanent Staffing Team. We are offering a great opportunity for ambitious, relationship driven individuals with at least 1 year recruitment experience (however we are open to training ‘newbies’ too), to market our full range of services and become part of our...

  • Client Services Consultant

    1 month ago

    Durban, South Africa Nedbank Full time

    **Job Classification** **Requisition - 136622 -** Sabelo Phiri**Cluster**: - Nedbank Wealth Cluster - Nedbank Insurance Division - Contact Centre**Location** - Durban**Closing Date** - 11 November 2024**Please Note: Preference will be given to applicants from Underrepresented Groups** - Job Family- SALES AND SERVICES- Career Stream- CALL CENTRE (Service)-...

  • Enrolment Temp Durban

    4 months ago

    Durban, South Africa Eduvos Full time

    **Job Advert Summary**: **Eduvos** is looking to hire the services of Enrolment Temps at our **Durban **campus for the 2025 intake period. **Type of Position**: Fixed term **The Position**: **Additional notes**: - Training will be implemented for the duties and responsibilities concerned **Minimum Requirements**: **In order to be considered for the...

  • Client Relationship Consultant

    8 months ago

    Durban, South Africa Candidate Connect Full time

    Great opportunity to join an **Asset Manager **in **Durban **as a **Client Relationship Consultant**. This is an EE designated opportunity. As part of the Client Relationship team, some responsibilities include: - Provide support and assistance with all products, services and processes - Relay feedback received from clients, financial advisors, and the...

  • Client Services Consultant Vvaps

    4 months ago

    Durban, South Africa Nedbank Full time

    **Job Classification** **Requisition -** 135668 - Melissa Cloete**Cluster** - Nedbank Wealth Cluster, Nedbank Insurance Division**Job Family** - SALES AND SERVICES**Career Stream** - CALL CENTRE (Service)**Leadership Pipeline** - Manage Self: Technical**FAIS Affected** **Job Purpose** - To provide professional and efficient call services in order to...

  • Technical Services Consultant

    2 months ago

    Durban, South Africa Jobted ZA C2 Full time

    We are looking for a skilled and client-focused Technical Services Consultant to provide technical solutions and support for our clients. In this role, you will act as the liaison between our technical team and clients, ensuring that technical issues are resolved efficiently, and providing guidance on best practices for implementing our products and...

  • Student Services Consultant

    6 months ago

    Durban, South Africa Educor Full time

    **Student Services Consultant (JB3847)**: Durban, Kwa Zulu Natal - Customer Service **Student Services Consultant (JB3847)** **Durban** **Market-Related** To respond to all communication and administration thereof for the group's online student communication channels including Facebook, Twitter, and live chat. To provide clear and correct information to...

  • Travel Consultant

    2 months ago

    Durban, KwaZulu-Natal, South Africa RS Recruitment Services Full time

    Job Title: Travel ConsultantJob Summary:RS Recruitment Services is seeking a skilled Travel Consultant to join their team. The ideal candidate will have a strong understanding of the travel industry and excellent communication skills.Key Responsibilities:Consult with clients to understand their travel needs and provide expert advice.Prepare and send quotes...

  • Travel Consultant

    1 month ago

    Durban, KwaZulu-Natal, South Africa RS Recruitment Services Full time

    Job Title: Travel ConsultantRS Recruitment Services is assisting a well-established international organisation in the travel industry to recruit a Travel Consultant to be based at their offices.The ideal candidate should have/be the following:MatricA qualification relevant to the travel industry, an advantageA service-oriented approachFamiliar with...

  • Financial Services Consultant

    4 weeks ago

    Durban, KwaZulu-Natal, South Africa EQ-FIN Full time

    Job Overview: As a Financial Services Consultant at EQ-FIN, you will have the opportunity to work as a financial planner, providing face-to-face advice and creating personalized financial plans for clients. Your role will involve building long-term relationships with clients and maintaining confidentiality of client data.

  • Professional Services Consultant

    7 months ago

    Durban, South Africa iOCO Full time

    JOBNUMBER **iOCO02732** - CONTRACT TYPE **Permanent** **The Role**: Attention all Service Consultant gurus! We are looking for an innovative and talented Professional Services Consultant who strives to make a difference in a dynamic environment as part of our efficient and enthusiastic team. This position is responsible for the expert technical knowledge...

  • Financial Services Consultant

    6 months ago

    Durban, South Africa Stratford academy Full time

    **Client Experience Consultant Durban** **Key responsibilities** - Calling on members exiting, entering, retiring, and nearing retirement from retirement funds. - Providing the initial contact for benefit advice counselling. - Providing in and outbound telephony support across all business units - Contacting members who responded to the system generated SMS...

  • Technical Services Consultant

    2 months ago

    Durban, South Africa IOCO Full time

    We are looking for a skilled and client-focused Technical Services Consultant to provide technical solutions and support for our clients. In this role, you will act as the liaison between our technical team and clients, ensuring that technical issues are resolved efficiently, and providing guidance on best practices for implementing our products and...

  • Technical Services Consultant

    2 months ago

    Durban, South Africa IOCO Full time

    We are looking for a skilled and client-focused Technical Services Consultant to provide technical solutions and support for our clients. In this role, you will act as the liaison between our technical team and clients, ensuring that technical issues are resolved efficiently, and providing guidance on best practices for implementing our products and...