Customer Experience Agent

4 months ago

Cape Town, South Africa Pargo Full time
Job Description
We’re hiring We’re looking for a smart, innovative Customer Experience Agent to join our team and help us ensure that our customers have a consistently excellent and delightful experience whenever they engage with us.  Join us and be part of a fast-growing business that is disrupting the e-commerce delivery landscape in South Africa.

The RoleYou will be part of the Customer Experience team who is the first line of communication in and out of the company.
Your role as a customer experience agent at Pargo is to add support to the Customer Experience team, assist with client queries coming in from various communication channels, and support the operation’s team to follow up on our partners or customer parcels.

Your responsibilities:
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.



RequirementsSomeone who is aligned to our values and approach, and is  a detail-oriented, energetic execution machine with the following requirements:
  • National Senior Certificate (Gr 12) or equivalent
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers, and CRM software, and other office tools like Google Sheets
  • Experience working with a customer support environment
Our ApproachOur vision is to create access for anybody in Africa. Our approach to achieving this is to:
  • Take action
  • Execute exceptionally
  • Embrace change
  • Be transparent
  • Prioritise our customers and lastly and most importantly
  • Dream BIG



BenefitsWe have a great young team of hard-working colleagues who enjoy the following benefits:
  • Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit
  • Insight into the runnings of a high growth, innovative start-up
  • Competitive remuneration
  • Encouragement of own initiatives
  • Space for self-growth
  • Fun activities with a cool team that regularly get together to do things like action cricket, pub quizzes and runs

About PargoPargo is a smart logistics company based in Cape Town that makes last-mile distribution more accessible, affordable and convenient through our network of tech-enabled pickup points. Founded in 2015, Pargo now boasts one of the country’s largest networks with more than 4,000 pickup points nationally. We empower consumers, companies and couriers to send and receive parcels across Southern Africa ー and we are on a mission to create access for anybody in Africa. This mission guides us as we continue to strive to be a key enabler of ecommerce on the continent.

Requirements
Someone who is aligned to our values and approach, and is a detail oriented, energetic executional machine with the following requirements: National Senior Certificate (Gr 12) or equivalent Ability to stay calm when customers are stressed or upset Comfortable using computers, and CRM software and other office tools like Google Sheets Experience working with customer support environment Our Approach Our vision is to create access for anybody in Africa. Our approach to achieving this is to: Take action Execute exceptionally Embrace change Be transparent Prioritise our customers and lastly and most importantly Dream BIG

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