Marketing Portfolio Manager

2 days ago

Sandton, South Africa FirstRand Bank Limited Full time

Description

Hello Future Marketing Portfolio Manager II

FNB Retail Marketing is looking for a dynamic and highly skill Portfolio Marketing Manager to join their team. The incumbent will be required to provide strategic partnership to relevant Business Unit EXCOs by assessing business needs, offering marketing solutions, advising and directing the input into the development of relevant marketing programmes in line with the business strategic direction through the marketing value chain (consulting, programme leadership, strategic solutioning, development, execution and reporting and measurement).

The Marketing Portfolio Manager : Branch Merchandising  is responsible for managing the in-branch presentation of marketing materials, ensuring that all promotional collateral is up to date, effectively deployed, and aligned with the bank’s brand. This role is critical in maintaining an inventory of marketing assets, assessing the branding infrastructure available at each branch, and tailoring merchandising strategies to the specific customer segments served by different branches.

This position collaborates with the Marketing, Retail Operations, and Sales Teams to ensure that in-branch marketing supports the overall customer experience and drives engagement with the bank’s products and services.

Key Responsibilities:

1. Merchandising Strategy and Planning

Develop and implement branch merchandising strategies in line with the bank’s marketing and product initiatives, ensuring alignment with both brand standards and customer engagement goals. Collaborate with the Marketing Team to plan in-branch campaigns, ensuring that the correct promotional materials are deployed and maintained in each branch. Tailor merchandising strategies to different branches based on their customer segments , ensuring materials resonate with the local audience and support business objectives.

2. Inventory Management and Collateral Upkeep

Maintain an accurate inventory of all in-branch marketing materials, including posters, brochures, banners, digital assets, and other promotional items. Implement a process for tracking collateral , ensuring that old, outdated materials are purged regularly, and that branches receive timely updates of new marketing assets. Work with the Procurement Team and external vendors to ensure a consistent supply of up-to-date marketing materials and that stock levels meet the needs of each branch. Oversee the distribution and installation of marketing collateral across all branches, ensuring that materials are installed on time and are in good condition.

3. Branding Infrastructure Assessment

Conduct regular audits of each branch’s branding infrastructure , assessing the available space, fixtures, digital screens, window displays, and other merchandising elements. Ensure that the physical infrastructure (e.g., display stands, frames, digital screens) is adequate and maintained, and recommend upgrades or changes as needed to support better merchandising. Work with the Branch Operations Team to identify any opportunities for improving or expanding the physical branding presence within branches.

4. Branch Segmentation by Customer Segment

Analyze and segment branches by customer demographic and business goals , ensuring that the in-branch merchandising is tailored to the specific customer needs and preferences at each location. Develop branch-specific merchandising plans that reflect the unique characteristics and customer base of each location, taking into account factors such as urban vs. rural, high-net-worth vs. mass market, and other relevant segmentation criteria. Collaborate with the Segment Marketing Team to ensure the right messages, products, and offers are highlighted in branches serving specific customer segments.

5. In-Branch Campaign Management

Oversee the deployment of all marketing materials within branches, including posters, brochures, flyers, window displays, digital signage, and standees. Ensure that all promotional materials are positioned in high-visibility areas and that they adhere to the bank’s brand guidelines . Regularly audit branches to ensure that campaign materials are properly maintained, clean, and relevant. Coordinate with the Marketing Team to make sure all campaigns are rolled out uniformly across branches and adjustments are made where necessary based on regional or segment-specific needs.

6. Vendor and Agency Coordination

Manage relationships with vendors and agencies to ensure the timely production and delivery of high-quality merchandising materials, such as posters, brochures, digital content, and display fixtures. Coordinate the distribution of marketing materials across all branch locations, ensuring materials are deployed according to plan and within timelines. Track vendor performance to ensure cost-effective and timely execution of collateral production and delivery.

7. Digital Merchandising and Screens

Manage content for digital screens within branches, ensuring that messages are updated regularly and aligned with branch-specific customer profiles. Work with the Digital Marketing Team to optimize the content displayed on digital signage, tailoring it to the customer segments that frequent specific branches. Ensure digital merchandising is an integral part of overall in-branch campaigns, using data to enhance the effectiveness of content displayed on screens.

8. Collaboration with Branch Staff

Train and support branch staff on merchandising strategies and the maintenance of displays, ensuring they understand the importance of keeping marketing materials up to date. Provide guidance to branch managers on how to implement merchandising plans, ensuring that materials are properly installed, maintained, and relevant to their local customers. Gather feedback from branch employees on customer response to in-branch materials and adjust strategies as needed to optimize impact.

9. Performance Tracking and Reporting

Track the performance of merchandising campaigns by measuring key metrics, such as customer engagement , product inquiries, and promotional performance. Regularly audit branch merchandising setups to ensure compliance with brand standards and gather insights to improve future efforts. Prepare reports on the effectiveness of branch merchandising strategies, including feedback from staff, sales data, and any performance discrepancies across different branches or regions.

Skills and Qualifications:

Educational Background : Bachelor’s degree in Marketing, Business, Visual Merchandising, or a related field. Experience :4-5 years of experience in Marketing, Advertising and Media (incl. digital).3-5 years of experience in merchandising , inventory management , or marketing operations , ideally within the retail or banking sector.Experience with managing inventories of marketing materials and working with external vendors for collateral production.Familiarity with branding and merchandising infrastructure in physical locations. Merchandising and Inventory Skills :Strong understanding of inventory management principles, ensuring that collateral is kept up-to-date and aligned with campaign needs.Expertise in visual merchandising principles and the ability to tailor strategies based on customer segmentation . Project Management Skills : Ability to oversee multiple campaigns, track collateral updates, and manage relationships with vendors and branch teams. Analytical Skills : Ability to track campaign performance , analyze data, and optimize merchandising based on insights. Communication Skills : Excellent communication and interpersonal skills to work effectively with internal teams, vendors, and branch staff.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

01/11/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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