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A Retail and Warehouse Manager for a furniture store in Polokwane is responsible for overseeing the day-to-day operations of both the retail store and the warehouse. This role ensures that customer service, inventory management, logistics, and staff performance meet the company's standards. Below is a typical job description for such a position:
Key Responsibilities:
  1. Retail Store Operations:
  • Manage daily retail operations, ensuring smooth functioning of the store.
  • Supervise sales staff and ensure exceptional customer service is provided.
  • Monitor and analyze sales performance, setting targets and goals for the team.
  • Ensure the store layout is appealing, merchandise is well-displayed, and promotions are visible.
  • Handle customer queries, complaints, and resolve issues efficiently.
  • Maintain a clean, organized, and safe shopping environment for customers.
  • Implement loss prevention policies and procedures.
  1. Warehouse Management:
  • Oversee the receiving, storage, and dispatching of furniture from the warehouse.
  • Manage warehouse staff, ensuring efficient handling, packing, and inventory control.
  • Maintain accurate records of stock, ensure stock rotation, and conduct regular stock audits.
  • Ensure the warehouse operates in line with safety and compliance standards.
  • Coordinate logistics for delivery schedules, ensuring timely and accurate deliveries to customers.
  1. Inventory Management:
  • Oversee stock levels in both the store and the warehouse, ensuring adequate inventory without overstocking.
  • Monitor stock transfers between the warehouse and the retail floor.
  • Conduct regular stock checks and manage reordering processes to avoid stock shortages.
  1. Staff Management:
  • Recruit, train, and supervise retail and warehouse staff.
  • Manage staff schedules, payroll, and performance reviews.
  • Ensure that staff adhere to company policies, procedures, and health & safety standards.
  1. Financial Management:
  • Manage the store’s budget and expenses, ensuring cost-effective operations.
  • Prepare and present sales, stock, and financial reports to senior management.
  • Monitor cash handling and perform regular reconciliations.
  1. Customer Relations and Service:
  • Ensure customers receive exceptional service in both the retail store and warehouse.
  • Address customer complaints, returns, and exchanges professionally.
  • Foster long-term relationships with clients by delivering excellent after-sales service.
  1. Compliance and Safety:
  • Ensure the warehouse complies with all health and safety regulations.
  • Implement and monitor compliance with company policies and standards.
  • Conduct regular safety training and inspections.
Qualifications and Skills:
  • Proven experience in retail and warehouse management, preferably in the furniture or home goods sector.
  • Strong leadership and team management skills.
  • Excellent organizational and time management abilities.
  • Knowledge of inventory management software and retail POS systems.
  • Excellent communication and interpersonal skills.
  • Problem-solving and decision-making abilities.
  • Ability to work under pressure and handle multiple tasks efficiently.


  • Minimum 3-5 years of experience in a managerial role in retail and warehouse operations.
  • Experience in the furniture industry or similar is highly advantageous.
Work Environment:
  • The role is a mix of retail store and warehouse management, requiring time spent in both settings.
  • May involve occasional travel between warehouse locations and suppliers.