Store Manager

7 months ago

Polokwane, South Africa Lindt and Sprungli (South Africa) Full time

**Background of the Company**

Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprüngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 14 Lindt retail stores.

As global leader in the premium chocolate sector, Lindt & Sprüngli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprüngli are made at 12 owned production sites in Europe and the USA. The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafés, and also via a comprehensive network of more than 100 independent distributors around the globe.

**Position Purpose**

To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique. To work closely with the staff members, Retail Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

**Store Operations**:

- Management of the daily operations of Lindt Retail Boutique
- Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines.
- Monitor sales on a daily basis with the goal to maximize store profitability without sacrificing customer service.
- Timely ordering of merchandise and supplies with a focus on overall inventory management and loss prevention.
- Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
- Develop and grow Corporate Sales business and strategy.
- Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses.
- Maintain high standards for cleanliness and food/product safety.
- Open and close the Boutique according to the shift plan
- Conduct monthly reports as required by Head Office.

**Marketing**:

- Seek out local marketing opportunities and support corporate marketing initiatives.
- Implement local marketing initiatives driven by the Marketing department.
- Compliance with price changes and corporate merchandising initiatives.
- Maintain store merchandising presentation to company standards.
- 2-4 years of retail management experience.
- Tertiary education is preferred.
- Strong verbal and written communication skills.
- Familiar with social media channels.
- Strong time management habits.
- A self-starter who can work independently and as a team member.
- Excellent attention to detail, organizational and excellent multi-tasking skills.
- Computer literacy in Microsoft, Excel, and Outlook.
- Experience in merchandising and presenting premium products along with highly developed customer service and selling skills.
- Sales-oriented, able to develop and build the business.
- A talent for sales and selling.
- A passion for chocolate
- Friendly
- Outgoing
- Proactive

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