CX Associate
1 month ago
CX Associate
Work With The Best
At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.
We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.
Are you ready to take the next step in your career?
The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences.
Training
Delivers induction, product, systems, and customer experience training to agents Deliver refresher training as required Creates a training environment conducive to providing the best possible learning experience Ensures completion of learning assessments and provides relevant feedbackQuality Evaluations
Monitors and evaluates agent’s client interactions against the agreed methodology. Identifies areas of strength, development, and process improvements.Coaching
Provides coaching in a confidential setting to improve and/or maintain service, minimize errors, and capture coaching feedback onto the relevant systemGeneral
Operates within agreed work schedule and meet quality standards independently. Remain relevant through call taking and/or listening. Do floor walking and agent support during OJT (on-the-job training). Facilitate calibration and/or voice of customer sessions.Administration, Record Keeping and Reporting
Accurately record training and coaching interventions Provides feedback on training material updates required Provides quality reports per the business unit requirementsRequirements
Matric or equivalent NQF 12 months contact centre experienceAdditional Requirements
Advanced Excel skills Completed Future Leaders CX Associate Development Program Experience within a Training and Quality environment-
CX Associate S189
4 weeks ago
Cape Town, South Africa Merchants Full timeCX Associate S189 Work With The Best At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. If you were born to deliver exceptional service, apply to...
-
Cx Team Leader
2 months ago
Cape Town, South Africa NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
CX Associate
3 weeks ago
Cape Town, South Africa Merchants Full timeCX Associate - Salt River Are you ready to take the next step in your career? The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences. What would make you a good fit for this role? Must be willing and able to work in a shifted environment ...
-
Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full timeAmazon's mission is to be earth's most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a Senior Program Manager, Customer Experience (CX) to join our South Africa Customer Service team. The Senior Program Manager, CX will be responsible for defining and delivering a...
-
Voice of Customer Service Analyst
4 months ago
Cape Town, South Africa Ten Group Full timeAs a Voice of Voice of Customer Service Analyst, you will lead on / play critical role in gathering and recording insights and data to support journey analysis, service improvement plans and service quality reports as part of the broader EMEA region. Your role involves being able to present findings in an organized manner, both written and verbally and be...
-
Supply Chain Vendor Specialist
2 months ago
Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeAmazon.co.za is coming to South Africa in 2024! It is an exciting time to be part of a team that will continue to innovate to bring value, convenience, and delight to our customers around the world, and now to South Africa. Amazon is looking for an experienced, enthusiastic, analytical and creative candidate to join our team. You will work directly with...
-
Senior Recruiter
3 months ago
Cape Town, South Africa TTEC Full timeSenior Recruiter-03ICR **Description**: **Senior Recruiter - Cape Town - South Africa** Bringing smiles is what we do at TTEC... for you and the customer. As a Recruiter working onsite in Cape Town, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...
-
Client Experience Specialist
3 months ago
Stellenbosch, Western Cape, South Africa CA Global Headhunters International Full timeReference No. KMJA01 **Client Experience Specialist (Journey Design / Voice of Client / Finance) - Stellenbosch** **Reference Number: KMJA01** **Job Description: **Responsibilities: - The job holder would be required to operate within the rules of the following regulatory and industry bodies: Advertising Standards Authority, South African Reserve Bank...
-
Operations Supervisor I
3 months ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Operations Supervisor I **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
-
Call Center Supervisor Ii
3 months ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Call Center Supervisor II **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
-
Call Center Supervisor I
3 months ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Call Center Supervisor I **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
-
Operations Supervisor I
3 months ago
Cape Town, South Africa ValorVIP Full timePOSITION OVERVIEW: **Job Title**:Operations Supervisor I **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation,...
-
Operations Supervisor I
3 months ago
Cape Town, South Africa MCI Jobs Full timePOSITION OVERVIEW: **Job Title**:Operations Supervisor I **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation,...
-
Call Center Supervisor Ii
3 months ago
Cape Town, South Africa ValorVIP Full timePOSITION OVERVIEW: **Job Title**:Call Center Supervisor II **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Call Center Supervisor I
3 months ago
Cape Town, South Africa MCI Jobs Full timePOSITION OVERVIEW: **Job Title**:Call Center Supervisor I **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Call Center Supervisor Ii
3 months ago
Cape Town, South Africa MCI Military Recruitment Full timePOSITION OVERVIEW: **Job Title**:Call Center Supervisor II **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Travel Complaint Specialist
3 months ago
Cape Town, South Africa Ten Group Full timeAt Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled...
-
Underwriting Specialist
1 month ago
Cape Town, South Africa Lula Full timeJob title: Underwriting Specialist Reporting to: Back Office Team Leader Location: Cape Town ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS WHAT WE DO Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash...
-
Cloud Support Eng. I
3 months ago
Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full timeAmazon has built a reputation for excellence with examples of being the best in customer service, most trusted and most innovative company. Amazon’s technology business has a history and tradition of leading the world in web related technologies and services. Amazon Web Services Private Limited (AWS South Africa) is seeking highly motivated Database...