Operations Supervisor I

5 months ago

Cape Town, South Africa ValorVIP Full time

POSITION OVERVIEW:
**Job Title**:Operations Supervisor I

**Job Type**:Full-time, Permanent

**Location**:Onsite, Cape Town (US hours)

**About Us**:
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

**Position Overview**:

-:
POSITION RESPONSIBILITIES:
**Key Responsibilities**:

- Supervise and manage daily operations of the call center team.
- Monitor call queues and ensure adherence to performance targets.
- Provide coaching and feedback to call center agents to improve performance.
- Conduct regular performance evaluations and implement corrective actions as needed.
- Assist in the development and implementation of call center policies and procedures.
- Handle escalated customer inquiries and complaints.
- Collaborate with other departments to ensure seamless operations.
- Generate reports and analyze data to identify trends and opportunities for improvement.

CANDIDATE QUALIFICATIONS:
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
- Associate, Degree, Certification or Equivalent Combination of Training and Experience.
- Previous experience in call center operations.
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in call center technologies and software.
- Knowledge of relevant industry regulations and compliance requirements.

COMPENSATION DETAILS:
**WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?**

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:

- Must be authorized to work in their country of residence.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REGARDING COVID-19:
As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.

Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

REASONABLE ACCOMMODATION:
It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.

ABOUT US:
MCI helps customers take on their CX a

  • Operations Supervisor

    1 week ago

    Cape Town, South Africa GTS SA (Pty) Ltd ta Grease Traps Full time

    **1. Job title - **Operations supervisor. **2. Location - **Milnerton Western Cape. **3. Requirements**: a. Minimum of 3 years’ experience with similar responsibilities, b. Own transport, c. Availability after working hours and on the weekend. **4. Personal attributes**: a. Problem solving, b. Time and task management, c. Prioritise tasks and output...

  • Operations Supervisor I

    5 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**:Operations Supervisor I **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation,...

  • Operations Supervisor I

    5 months ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Operations Supervisor I **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Operations Supervisor I

    5 months ago

    Cape Town, South Africa MCI Jobs Full time

    POSITION OVERVIEW: **Job Title**:Operations Supervisor I **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation,...

  • Human Resources Executive

    3 weeks ago

    Cape Town, South Africa I&J Limited Full time

    A love for the sea and passion for fishing are the driving forces behind I&J, a leading fishing company and manufacturer of highquality chilled and frozen foods.Almost 110 years old, I&J is the trusted name in seafood, operating a modern and efficient trawler fleet, and continually investing in the training and development of experienced fishing crews,...

  • Operations Supervisor

    1 month ago

    Cape Town CBD, South Africa Plennegy Ltd Full time

    Job Title: Operations SupervisorJoin Plennegy Ltd as an Operations Supervisor and take on a challenging role that requires excellent customer service skills, leadership abilities, and a passion for horticulture.About the RoleWe are seeking a highly motivated and experienced Operations Supervisor to lead our nursery sales team. As a key member of our team,...

  • Operations Supervisor

    1 month ago

    Cape Town CBD, South Africa Plennegy Ltd Full time

    Job Title: Operations SupervisorJoin Plennegy Ltd as an Operations Supervisor and take on a challenging role that requires excellent customer service skills, maintenance expertise, and leadership abilities.Job Summary:We are seeking a highly motivated and experienced Operations Supervisor to oversee the maintenance of our sales areas, ensure a positive...

  • Call Center Supervisor I

    5 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**:Call Center Supervisor I **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Call Center Supervisor I

    5 months ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Call Center Supervisor I **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Call Center Supervisor I

    5 months ago

    Cape Town, South Africa MCI Jobs Full time

    POSITION OVERVIEW: **Job Title**:Call Center Supervisor I **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Operations Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Work Africa Full time

    Fleet Operations SupervisorWe are seeking a highly skilled and experienced Fleet Operations Supervisor to join our team at Work Africa. The successful candidate will be responsible for the day-to-day operations of our fleet, ensuring that all vehicles are properly maintained, fueled, and dispatched in a timely manner.Key Responsibilities:Manage and...

  • Technical Supervisor

    1 week ago

    Cape Town, South Africa Hilton Full time

    Technical Supervisor An Engineer/Technical Supervisor will support the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels. **What will I be doing?** As Engineer/Technical Supervisor, you will support the Engineering Team to ensure that engineering and...

  • Housekeeping Floor Supervisor

    3 weeks ago

    Cape Town, South Africa Hilton Worldwide, Inc. Full time

    Job Description Job Number: Housekeeping Floor Supervisor / Accommodation Supervisor (HOT0B1HO) Work Locations: Canopy by Hilton Cape Town Longkloof c/o Kloof Street & Park Road Garden Cape Town 8001 What will I be doing? As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the...

  • Reservations Supervisor

    4 weeks ago

    Cape Town, South Africa Hilton Full time

    Reservations Supervisor A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The...

  • Concierge Supervisor

    3 weeks ago

    Cape Town, South Africa Hilton Worldwide, Inc. Full time

    Job Description - Concierge Supervisor (HOT0B1NP) Job Number: HOT0B1NP Work Locations: Canopy by Hilton Cape Town Longkloof, c/o Kloof Street & Park Road, Garden, Cape Town 8001 A Concierge Supervisor serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local...

  • Food and Beverage Supervisor

    3 weeks ago

    Cape Town, South Africa Hilton Worldwide, Inc. Full time

    Job Description - Food and Beverage Supervisor (HOT0B1NZ) Work Locations Canopy by Hilton Cape Town Longkloof c/o Kloof Street & Park Road Cape Town 8001 A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure...

  • Operations Supervisor

    1 week ago

    Cape Town, South Africa Vulcan Recruit Full time

    **JOB TITLE: Operations Supervisor** **DEPARTMENT: Production** **REPORT TO: Operations Manager** **Salary: R30 000 to R35 0000 Depending on experience** **Location: Stellenbosch** **BRIEF DESCRIPTION OF POSITION** The Operations Supervisor assists in the manufacture of Raw Active Pharmaceutical Product (API) during production runs, overseeing...

  • Retail Operations Supervisor

    5 months ago

    Cape Town, South Africa Truniq Professional Services Full time

    **Retail Operations Supervisor - Durbanville** **Our client in the retail industry is seeking a retail operations supervisor to join their team. The successful incumbent will be responsible for the following**: **Duties**: Perform Retail Operations Supervisor/Manager role. Achievement of sales targets. Oversee stock management and manage...

  • Operations Supervisor

    3 weeks ago

    Cape Town, South Africa Jobted ZA C2 Full time

    Overview Hire Resolve’s client is searching for an Operations Supervisor in Cape Town. This position is ideal for a dedicated and skilled individual with proven experience in overseeing operations across various sectors. As an Operations Supervisor, you will be responsible for managing daily operations while ensuring the highest standards of quality and...

  • Reservations Supervisor

    3 weeks ago

    Cape Town, South Africa Hilton Worldwide, Inc. Full time

    Job Description - Reservations Supervisor (HOT0B1NX) Job Number: HOT0B1NX Work Locations: Canopy by Hilton Cape Town Longkloof c/o Kloof Street & Park Road Cape Town 8001 A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. What will I be doing? As...