Call centre Agent

3 months ago

Soweto, South Africa Merchants Full time

Call centre Agent

Position Overview:

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable

Purpose of Role
To deliver customer services within the BPO industry, inspiring confidence in their ability and confidentiality of customer information being dealt with.

First point of contact customers; taking inbound and/or outbound calls for, among other things, responding to customer enquiries, handling product requests, customer contact fulfilment, handling customer complaints and claims, and processing documentation, where relevant.

Experience Essential

6 months Customer Service experience

Minimum of 6 months call centre experience

Previous Call Centre, Retail, customer facing experience highly recommended

Speaks English

Able and willing to work rotational shifts

Skills Essential

Computer Literacy,

Excellent English proficiency in speech and writing, 

Multi-Tasking ability, 

Working knowledge of Microsoft Excel, Word and Outlook, 

Typing Speed 25wpm, 

Education

Must have Matric/NQF L4

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