Food and Beverage Services
3 weeks ago
Food and Beverage Services (NQF 4) KwaZulu Natal - Durban
12 months (starting approx 1 July 2024)
This programme is perfect for unemployed South African youth (18-28 years) with a passion for the hospitality industry. Do you love working with people and want a solid understanding of food-and-beverage operations? This programme combines all the essentials of food and drink preparation, service and supervision with aspects like customer relations, personal development and effective communication.
Modules include:
Provide Customer Service
Describe layout, services and facilities of the organisation
Describe the sectors of the Hospitality, Travel & Tourism Industries
Maintain health, hygiene and a professional appearance
Display Cultural Awareness in Dealing with Customers and Colleagues
Communicate Verbally
Maintain Effective Working Relationships with Other Members of Staff
Prepare and clear areas for table service
Prepare and clear areas for table service
Provide a table drink service
Maintain the drink service
Provide a table service
Maintain the table service
Handle and store cleaning equipment and materials
Handle and dispose of waste
Clean and store glassware
Clean and restock drinks machines/equipment
Provide a carvery/buffet service
Monitor customer satisfaction
Prepare, service and clear function rooms
Supervise the running of a function
Serve bottled wine
Recommend, present and serve wines
Prepare and serve spirits and liqueurs
Maintain the receipt, storage and issue of goods
Maintain the cleaning programme for own area of responsibility
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