Receptionist

Employer: BCE FoodService Equipment

Division: BCE Head Office

Duty Location: Roodepoort, Johannesburg, Gauteng, South Africa

Job Type: Permanent

Posting Date: 04 September 2026

Find Admin Jobs

Experience Level: Mid-Senior Level

Functional Industry: Commercial Catering, Hospitality Equipment & Sales Support

1. Role Purpose & Operational Context

BCE FoodService Equipment is a leading supplier of commercial catering equipment, kitchenware, and industrial food service solutions in Southern Africa. The Roodepoort Head Office houses corporate management , sales showrooms, supply chain divisions, and executive suites.

Rent Office Space

Operating at a Mid-Senior administrative level, the Receptionist functions as the chief brand ambassador and front-of-house operational controller. Serving as the primary touchpoint for high-value hospitality clients, culinary directors, equipment suppliers, and executive leadership, this post manages front-desk security, switchboard operations, visitor access logs, executive hospitality, and general office administration.

Discover more Security Find Suppliers Compare Broadband

2. Core Operational Workflows & Functional Responsibilities

┌─────────────────────────────────────────────────────────┐ │ BCE RECEPTIONIST OPERATIONAL FLOW │ └────────────────────────────┬────────────────────────────┘ │ ┌──────────────────┬─────────────────┴─────────────────┬──────────────────┐ ▼ ▼ ▼ ▼┌─────────┐ ┌──────────────┐ ┌─────────────┐ ┌──────────────┐│ Front- │ │ Switchboard │ │ Access & │ │ Admin & ││ Desk │ │ & Call │ │ Facility │ │ Stationery ││ Hospitality│ │ Routing │ │ Security │ │ Management │└────┬────┘ └──────┬───────┘ └──────┬──────┘ └──────┬───────┘ │ │ │ │ Greets showroom clients, Operates multi-line console, Manages visitor logbook, Controls office supplies, notifies sales teams, screens & routes calls, issues security badges, assists MS Office admin, manages tea/coffee. takes detailed messages. monitors entrance area. supports sales team.

1. Front-Desk Reception & Showroom Hospitality (30%)

• Welcome corporate visitors, equipment buyers, trade clients, and suppliers with professional warmth, directing them to the appropriate sales or executive department.
• Notify internal personnel immediately upon visitor arrival and manage client waiting times in the showroom reception area.
• Respond to walk-in inquiries regarding BCE commercial catalog items or route client requests to showroom sales specialists.
• Oversee executive tea and beverage hospitality for high-profile client meetings and board sessions.

2. Switchboard Operations & Call Management (25%)

• Manage the central multi-line PBX telecommunication system following manufacturer console guidelines.
• Answer inbound corporate calls promptly, filter unsolicited inquiries, and transfer callers to correct extensions using updated department directories.
• Capture accurate, detailed phone messages for absent executives and sales representatives, transmitting them promptly via MS Outlook.

3. Front-House Security & Access Control (25%)

• Enforce workplace security protocols by ensuring every guest registers in the visitor logbook and receives a temporary access badge.
• Monitor front entrance activity and maintain a safe, clean, and organized reception area aligned with corporate standards.
• Safeguard executive privacy and maintain confidentiality regarding company visits, internal communications, and customer data.

4. Office Administration & Supply Management (20%)

• Monitor and manage corporate stationery stock, office consumables, and reception area supplies, placing replenishment orders with approved vendors.
• Provide administrative support to executive and sales teams using MS Office (drafting correspondence in Word, updating log tracking sheets in Excel, and preparing basic slides in PowerPoint).
• Coordinate incoming and outgoing courier parcels, mail, and document deliveries for the Roodepoort facility.

3. Key Performance Indicators (KPIs) & Service Benchmarks

Performance Area Standard Operating Target Metric / Benchmark

Telephone Response Answer switchboard lines within 3 rings. Zero dropped calls; 100% professional greeting standard.

Visitor Management Log and notify host within 3 minutes of guest arrival. 100% visitor registration in security logbook.

Security & Privacy Zero unauthorized access beyond reception. Strict badge enforcement; 100% POPIA compliance.

Supply Management Maintain essential office and stationery stock levels. Zero stockouts of core office suppl