Receptionist
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Employer: BCE Food Service Equipment
Division: BCE Head Office
Duty Location: Roodepoort, Johannesburg, Gauteng, South Africa
Job Type: Permanent
Posting Date: 04 September 2026
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Experience Level: Mid-Senior Level
Functional Industry: Commercial Catering, Hospitality Equipment & Sales Support 1. Role Purpose & Operational Context
BCE Food Service Equipment is a leading supplier of commercial catering equipment, kitchenware, and industrial food service solutions in Southern Africa. The Roodepoort Head Office houses corporate management , sales showrooms, supply chain divisions, and executive suites.
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Operating at a Mid-Senior administrative level, the Receptionist functions as the chief brand ambassador and front-of-house operational controller. Serving as the primary touchpoint for high-value hospitality clients, culinary directors, equipment suppliers, and executive leadership, this post manages front-desk security, switchboard operations, visitor access logs, executive hospitality, and general office administration.
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2. Core Operational Workflows & Functional Responsibilities┌─────────────────────────────────────────────────────────┐ │ BCE RECEPTIONIST OPERATIONAL FLOW │ └────────────────────────────┬────────────────────────────┘ │ ┌──────────────────┬─────────────────┴─────────────────┬──────────────────┐ ▼ ▼ ▼ ▼┌─────────┐ ┌──────────────┐ ┌─────────────┐ ┌──────────────┐│ Front- │ │ Switchboard │ │ Access & │ │ Admin & ││ Desk │ │ & Call │ │ Facility │ │ Stationery ││ Hospitality│ │ Routing │ │ Security │ │ Management │└────┬────┘ └──────┬───────┘ └──────┬──────┘ └──────┬───────┘ │ │ │ │ Greets showroom clients, Operates multi-line console, Manages visitor logbook, Controls office supplies, notifies sales teams, screens & routes calls, issues security badges, assists MS Office admin, manages tea/coffee. takes detailed messages. monitors entrance area. supports sales team.
1. Front-Desk Reception & Showroom Hospitality (30%) Welcome corporate visitors, equipment buyers, trade clients, and suppliers with professional warmth, directing them to the appropriate sales or executive department. Notify internal personnel immediately upon visitor arrival and manage client waiting times in the showroom reception area. Respond to walk-in inquiries regarding BCE commercial catalog items or route client requests to showroom sales specialists. Oversee executive tea and beverage hospitality for high-profile client meetings and board sessions. 2. Switchboard Operations & Call Management (25%) Manage the central multi-line PBX telecommunication system following manufacturer console guidelines. Answer inbound corporate calls promptly, filter unsolicited inquiries, and transfer callers to correct extensions using updated department directories. Capture accurate, detailed phone messages for absent executives and sales representatives, transmitting them promptly via MS Outlook. 3. Front-House Security & Access Control (25%) Enforce workplace security protocols by ensuring every guest registers in the visitor logbook and receives a temporary access badge. Monitor front entrance activity and maintain a safe, clean, and organized reception area aligned with corporate standards. Safeguard executive privacy and maintain confidentiality regarding company visits, internal communications, and customer data. 4. Office Administration & Supply Management (20%) Monitor and manage corporate stationery stock, office consumables, and reception area supplies, placing replenishment orders with approved vendors. Provide administrative support to executive and sales teams using MS Office (drafting correspondence in Word, updating log tracking sheets in Excel, and preparing basic slides in Power Point). Coordinate incoming and outgoing courier parcels, mail, and document deliveries for the Roodepoort facility. 3. Key Performance Indicators (KPIs) & Service BenchmarksPerformance Area Standard Operating Target Metric / Benchmark
Telephone Response Answer switchboard lines within 3 rings. Zero dropped calls; 100% professional greeting standard.
Visitor Management Log and notify host within 3 minutes of guest arrival. 100% visitor registration in security logbook.
Security & Privacy Zero unauthorized access beyond reception. Strict badge enforcement; 100% POPIA compliance.
Supply Management Maintain essential office and stationery stock levels. Zero stockouts of core office supplies or visitor beverages. 4. Minimum Candidate Profile & Selection Criteria Mandatory Qualifications & Experience: Education: Grade 12 (Matric) Certificate or equivalent; relevant tertiary qualification in Office Administration, Hospitality, or Business Management is strongly preferred. Work Experience: Proven Mid-Senior administrat
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