Senior Warehouse Supervisor

Introduction BNM was started over 29 years ago and is regarded as a market leader in the promotional industry.  We adopt a market-led approach to branded goods, clothing and merchandise space with a focus of on-going product innovation, perfect execution and on time delivery.   Overview The Senior Warehouse Supervisor supports the overall management and coordination of daily warehouse operations in a high-volume, fine-picking environment (8,000+ active SKUs). This role ensures efficient receiving, storage, picking, stock integrity, and dispatch processes while maintaining high standards of accuracy, productivity, and workplace discipline.   Key ResponsibilitiesOperational Management Oversee day-to-day operations including receiving, inventory management, picking, packing, and dispatch. Ensure optimal use of warehouse space, resources, and systems to meet operational demands. Maintain stock accuracy through regular cycle counts, investigations, and corrective actions. Support the Warehouse Manager in implementing process improvements and efficiency projects. Ensure smooth coordination between warehouse, procurement, sales, transport, and customer service departments. People Management Supervise and motivate team leaders, pickers, and general staff to achieve performance targets. Conduct regular performance reviews, coaching, and on-the-job training. Foster a culture of accountability, teamwork, and continuous improvement. Enforce company policies and disciplinary standards fairly and consistently. Support staff planning and rostering to ensure adequate coverage during peak periods. Compliance & Housekeeping Uphold high standards of safety, security, and housekeeping throughout the warehouse. Ensure adherence to health and safety regulations and company SOPs. Monitor maintenance needs of equipment, vehicles, and warehouse infrastructure. Maintain accurate documentation and reporting related to operations, safety, and audits. Customer Service & Communication Ensure customer service standards and turnaround times are consistently met. Communicate clearly and professionally with internal departments, suppliers, and transport providers. Proactively resolve issues related to stock, deliveries, or customer complaints. Reporting & Continuous Improvement Prepare daily/weekly/monthly operational reports and analyze performance data. Identify trends, root causes, and opportunities for improvement. Contribute to the development and implementation of standard operating procedures   Key Requirements Matric with a relevant tertiary qualification in Logistics, Supply Chain, or Warehouse Management. 5+ years’ warehouse experience, including fine picking, stock control, receiving, and dispatch. 3+ years’ supervisory or team leader experience in a fast-paced warehouse. Strong computer literacy, especially in Excel and WMS/ERP systems (system-driven approach). Analytical and report-writing skills with attention to accuracy and detail. Excellent problem-solving and decision-making ability. Energetic, hands-on leader willing to work extended hours when required. Own reliable transport. Core Competencies Leadership & Team Development Planning & Prioritization Accuracy & Attention to Detail Communication & Interpersonal Skills Accountability & Integrity Adaptability & Initiative   Preference will be given to Employment Equity candidates where appropriate, however, all candidates will be considered.Should you meet the above requirements and wish to apply, please forward a detailed CV to careers@bnmsa.co.za