Customer Service And Helpdesk Consultant

A dynamic, vibrant and growing cosmetics business is looking for a Helpdesk Consultant to join their Member Relations team in Bellville, Cape Town. The main role of the Helpdesk Consultant is to play a pivotal role in enhancing member experience by acting as mentors and coaches to support and guide members through their business journey to get a clear understanding of the business and the challenges/incentives/goals. RESPONSIBILITIES & DUTIES: Interacting successfully with new prospective Members and explaining the Business to them. Developing trust relationships with existing Members through understanding their needs and proposing solutions that will help them meet their business goals. Serve as the link of communication between Members and internal teams by resolving any problems faced by Members and deal with complaints to maintain trust.C  Respond to member inquiries promptly and professionally and provide accurate information about the company's products, business processes, and promotions.  Act as first point of contact and refer Member inquiries to Aftersales to ensure successful resolution.  Provide personalised coaching, mentoring and guidance to enhance Members skills to overcome challenges, and reach their business goals. Offer guidance and support to Members which fosters a positive and encouraging experience.   Help Members navigate obstacles and setbacks to ensure resilience and continued progress. Align with the company's mission to improve the member experience and positively impact lives. Actively listen and engage with Members to understand their needs and contribute to their personal and professional growth.  Assist new Members in starting their business journey with the company by providing comprehensive onboarding support to help them kickstart their entrepreneurial business. Educate members on the criteria of different ways of earning rewards, PVs, and bonuses. Assist them in meeting the requirements to enhance their income. Support members in achieving their targets and advancing to the next leadership level.   Assist Members in developing strategies to increase sales to maximise business growth and earnings.  Full understanding of the online system.  Full understanding of the Business, Business Guide, and various challenges as they are presented to Members. Record keeping of all interactions with Members on the system.  Promote and educate Members on all new products developed.  Respond to Members queries relating to products in a professional manner. Investigate and assist Members with PV appeals to reach goals after month end has cut off. Work towards the overall goal of impacting the lives of Members positively. Develop strategies to help Members overcome challenges and achieve their business goals.  Foster a culture of support and encouragement within the team. Provide personalised support and strategic guidance to Members to maximise their potential and drive overall growth of the Members.  Continuous commitment to attend training and to enhance own business knowledge and skills to better serve the Members.  Stay up to date on product knowledge, business strategies, and industry trends. REQUIREMENTS: National Senior Certificate or equivalent / Bachelor degree in Business Management or related field will be advantageous. 2-3 years Network Marketing / Entrepreneurial experience / 2-3 years coach and mentor entrepreneurs to reach business goals experience / 2 - 3 years customer service experience / 2 - 3 years experience in business development, sales, or related field.  Coaching / Mentoring Background Network Marketing Computer literacy intermediate Skills & Competencies: Leadership Skills  Personal discipline planning, prioritising, delivering on time. Technical/ professional excellence Relationship building  Analytical skills weighing up pros and cons, making sense of information. Service orientation and passion. Attention to detail Precision and accuracy Focus and persistence. Pride in doing accurate, timeous work.  Self-starter be able to drive self to make improvements in how the job gets done.  Excellent communication and interpersonal skills.  Strong coaching and mentoring abilities. Goal-oriented with a focus on achieving targets  Core Competencies Adopting Practical Approaches: Applies practical skills when investigating issues; prefers to learn by doing; is practically minded and applies common sense. Interacting with People: Is lively and projects enthusiasm; is talkative in making contact; is focused on interacting and networking with people. Establishing Rapport: Builds rapport and puts people at ease; is engaging and welcomes people; finds it easy to make friends.  Empowering Individuals: Motivates individuals by empowering them; seeks to inspire people and groups; gives encouragement to others. Conveying Self-Confidence: Is self-assured and projects inner confidence; is confident and determines own future; values own contributions. Resolving Conflict: Is comfortable calming upset people; handles angry individuals well; is focused on resolving conflict and arguments. Thinking Positively: Is optimistic and positive; recovers easily from setbacks and obstructions; is jovial and projects cheerfulness.  Inviting Feedback: Is receptive to feedback and acknowledges criticism; open to critique and critical thinking; gathers feedback from others. Understanding People: Shows empathy and compassion; attends and listens to people; is attentive and understands the motivation in others. Valuing Individuals: Shows consideration towards others; tolerates the differences in people; values and trusts people.  Upholding Standards: Behaves ethically and justly; is discreet and maintains confidentiality; meets commitments by acting with integrity.  Pursuing Goals: Strives to achieve outstanding results; is ambitious and acts with determination; persists through difficulties to achieve results.   Showing Composure: Stays calm and relaxed during events; is not worried and tolerates stress levels; is composed in dealing with pressure.   Team Working: Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision-making.  Meeting Timescales: Is target focused and meets deadlines; is punctual and keeps to schedule; is reliable in finishing tasks.  Checking Things: Is meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high quality work by being detailed.  Following Procedures: Conforms and adheres to rules; closely follows instructions and procedures; minimises risks by sticking to processes.  Managing Tasks: Manages tasks by being organised and methodical; plans activities systematically; sets priorities for tasks.  Producing Output: Is focused on activity and works quickly; keeps busy and maintains productivity; is comfortable multi-tasking to produce output. Taking Action: Takes action to make things happen; uses initiative to start things up; shows drive and invests personal energy.