Moodle Support Agent

**Join Our Team: Junior Moodle Helpdesk Agent**:

- Location: In-person - Big Bay, Cape Town | Type: Full-time | Sector: e-Learning Support_

**About Us**
At **iLite**, we’re passionate about transforming the online learning experience. As a leading provider of cutting-edge **Moodle hosting, support, and consulting services**, we empower organisations across a wide range of industries to deliver impactful e-learning. With our client base expanding, we’re excited to welcome a **Junior Moodle Support Desk Agent** to our growing team.

If you're enthusiastic about tech, passionate about problem-solving, and thrive in a client-focused environment, we’d love to hear from you

**About the Role**
We are looking for a **Junior Help Desk Agent** with a proactive attitude, a willingness to learn, and ideally some experience in a similar helpdesk or Moodle support role. You will be the first point of contact for our clients, helping them navigate technical issues, understand the Moodle platform, and get the best out of their e-learning environment.

**Key Responsibilities**
- Provide _**first-line support**_ to Moodle users via _**ZohoDesk**_ and other helpdesk platforms.
- Troubleshoot and resolve_**technical issues**_ related to _**Moodle**_, _**user accounts**_, _**course management**_, and _**integrations**_.
- Assist clients with queries related to_**system navigation**_, _**settings**_, and _**general functionality**_.
- Document issues and resolutions in the helpdesk system to _**enhance knowledge**_ _**sharing**_.
- Work closely with the _**technical team to escalate complex issues**_when necessary.
- Deliver exceptional customer service, ensuring _**timely responses and clear communication**_.

**Requirements**:

- _**Helpdesk Experience**_ - Previous experience in a helpdesk or technical support role is required.
- _**Helpdesk Software Knowledge**_ - Familiarity with Zoho Desk is preferred, but experience with other ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow) is an advantage.
- _**Computer Literacy**_ - Strong technical skills, including proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
- _**Problem-Solving Skills**_ - Ability to diagnose technical issues and provide solutions efficiently.
- _**Communication Skills**_ - Excellent verbal and written communication skills in English.

**Desirable Knowledge (Bonus Points)**
- _**Moodle Knowledge**_ - Experience with Moodle administration or support would be a huge plus.
- _**IT Certification**_ - Any relevant IT or customer support certifications (e.g., ITIL, CompTIA) would be beneficial.
- _**Remote Support Experience**_ - Ability to support clients remotely using remote access tools.

**Why You’ll Love Working with Us**
- Be part of an innovative and collaborative team.
- Gain hands-on experience with Moodle and other key technologies in the e-learning space.
- The opportunity to make a meaningful impact by helping clients enhance their learning delivery.

**How to Apply**
If this role sounds like a good fit for you, please send us your CV and a **brief cover letter** introducing yourself. Tell us:

- What excites you about this opportunity
- How your experience aligns with the role
- Why you’re interested in joining the team at iLite

We look forward to getting to know you and exploring how your skills and passion can help us support the future of online learning.

**Job Types**: Full-time, Temp to perm
Contract length: 3 months

Pay: R6 000,00 per month

Work Location: In person