Service Now Managed Service Analyst
2 weeks ago
We are looking for a ServiceNow Managed Services Analyst, you will play a key role in maintaining the health, performance, and security of our ServiceNow platform. You will carry out daily monitoring, resolve issues, support continuous improvement initiatives, and contribute to the optimisation of data, licenses, and features. This role offers excellent opportunities for technical development and exposure to a broad range of ServiceNow capabilities. Key Responsibilities include: Perform daily platform monitoring, health checks, and performance reviews. Deliver patching, plugin updates, and security reviews. Investigate and resolve incidents, defects, and platform errors. Support CMDB inspections, contributing to data quality and alignment with CSDM standards. Track and report on license consumption, highlighting optimisation opportunities. Contribute to the delivery of enhancements and backlog items for continuous improvement. Assist with governance and compliance activities, including MFA, access controls, and audit readiness. Research new ServiceNow features and modules, preparing recommendations for review. Support testing, documentation, and knowledge transfer as part of platform enhancements. Execute defined testing steps as part of UAT, and defect resolution, documenting results clearly. Candidate Requirements: Hands-on experience with ServiceNow administration or support. Understanding of ServiceNow ITSM modules (Incident, Problem, Change, CMDB). Knowledge of CMDB structure, data quality, and the CSDM framework. Familiarity with ITIL processes and IT service management. Strong problem-solving skills with attention to detail. Ability to work collaboratively in a team environment. ServiceNow Certified System Administrator (CSA) or working towards it.
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Service Now Managed Service Analyst
7 days ago
Cape Town, South Africa Mindmatch Consulting Full timeWe are looking for a ServiceNow Managed Services Analyst, you will play a key role in maintaining the health, performance, and security of our ServiceNow platform.You will carry out daily monitoring, resolve issues, support continuous improvement initiatives, and contribute to the optimisation of data, licenses, and features.This role offers excellent...
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Service Now Managed Service Analyst
5 days ago
Cape Town, South Africa MindMatch Consulting Full timeWe are looking for a ServiceNow Managed Services Analyst, you will play a key role in maintaining the health, performance, and security of our ServiceNow platform. You will carry out daily monitoring, resolve issues, support continuous improvement initiatives, and contribute to the optimisation of data, licenses, and features. This role offers excellent...
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Service Now Managed Service Analyst
6 days ago
Cape Town, South Africa Mindmatch Consulting Full timeWe are looking for a ServiceNow Managed Services Analyst, you will play a key role in maintaining the health, performance, and security of our ServiceNow platform. You will carry out daily monitoring, resolve issues, support continuous improvement initiatives, and contribute to the optimisation of data, licenses, and features. This role offers excellent...
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Client Service Consultant
5 days ago
Cape Town, South Africa KAAP Service Full timeKAAP Customer Service offers an excellent team of Customer Service Experts for your customers. As the first point of contact, we answer and assist with your customers' queries in a friendly, binding and professional manner. Close and courteous communication is what persistently gives your clients the feeling that they are not just in good, but the best...
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Executive-Voice-Customer Service
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R208 000 per yearJob DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...
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Executive-Voice-Customer Service
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R150 000 per yearJob DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...
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Client Service Analyst
5 days ago
Cape Town, South Africa S&P Global Full time**S&P Global Market Intelligence** **The **Role**:Client Service Analyst **The Team**:S&P Global is seeking a Client Service Analyst to sit in our Cape Town office and support clients on our Debtdomain platform. **The Impact**:Debtdomain is the pre-eminent platform for managing the loan syndication process from pitch through Agency, covering Origination,...
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Cape Town, Western Cape, South Africa EXL Service Full time R1 200 000 - R2 400 000 per yearJob DescriptionPRINCIPAL ACCOUNTABILITIESAccountabilities Ensure seamless transition and flawless service delivery Focus on transition with 'Zero' impact on service delivery Focus on efficiencies - leaner, greener and faster Focus on Process stabilization & sustained delivery Reducing operation costs Make TBP more effective Build effective process...
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Store Leader: Drive A-Class Service
3 days ago
Cape Town, South Africa Service Solutions Full timeA leading retail management company based in Cape Town is seeking a Store Manager to drive store performance and provide outstanding customer service. You'll be responsible for leading and coaching your team while ensuring financial targets are met and exceptional customer experiences are created. Applicants should possess strong leadership skills and have...
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Cape Town, Western Cape, South Africa EXL Service Full time R800 000 - R1 200 000 per yearJob DescriptionAs a Senior Operations Manager, you will be responsible for achieving business objectives by ensuring operational targets are met in line with Service Level Agreements (SLAs).Your role will include leading and developing a high-performing team, maintaining strong client relationships, and ensuring adherence to company policies and procedures....