Service Manager

1 week ago

Port Elizabeth, South Africa Jobs2day SA Full time R20 000 - R40 000

Position: Service Manager Job Description: As a Service Manager, you will be responsible for overseeing the delivery of high-quality services to our clients. You will lead a team of service professionals and ensure that all service requests are handled efficiently and effectively. Your main responsibilities will include: - Managing a team of service professionals, including hiring, training, and performance management - Developing and implementing service strategies to meet company goals and objectives - Monitoring service performance and identifying areas for improvement - Ensuring timely and accurate completion of service requests - Building and maintaining strong relationships with clients - Handling escalated service issues and resolving them in a timely manner - Collaborating with other departments to improve overall service delivery - Managing service budgets and expenses - Conducting regular performance reviews and providing feedback to team members - Staying up-to-date with industry trends and best practices in service management Qualifications: - Tertiary qualification advantageous or background in electrical and mechanical  - Minimum of 5 years of experience in service management, preferably in a similar industry (Engineering / Construction)  - Proven track record of managing a team and delivering exceptional service - Strong leadership skills and ability to motivate and develop team members - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Proficient in Microsoft Office and other relevant software programs - Knowledge of service management tools and techniques - Ability to work under pressure and meet tight deadlines If you are a dynamic and experienced service professional looking for a challenging and rewarding career opportunity, we encourage you to apply for this position. Join our team and be a part of a company that values its employees and strives for excellence in all aspects of its operations.

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