Internal Home Services Manager

Job Overview

Business Segment: Personal & Private Banking

Location: ZA, Eastern Cape, Port Elizabeth, Port Elizabeth

Job Type: Full-time

Job Ref ID: A-0001

Date Posted: 11/27/2025

Job Description

The Internal Home Services Manager is responsible for providing comprehensive relationship management, support, coordination, and technical expertise to internal business partners. This role also entails direct line management of the internal channel home loans sales teams within the provincial structures.

Deliver expert relationship management and technical support to internal business partners, ensuring the highest standards of service and expertise.

Provide authoritative leadership and direct line management to internal channel home loans sales teams, driving performance and maintaining operational excellence across provincial structures.

Offer crucial support to the branch network, disseminating critical information on product updates, facilitating comprehensive training programmes, communicating criteria changes, and developing strategic tactics for business acquisition.

Spearhead initiatives to bolster home loan sales through the Branch channel, implementing data-driven strategies and monitoring key performance indicators.

Serve as a subject matter expert, offering guidance on complex home loan products and services to internal stakeholders and team members.

Ensure strict adherence to regulatory requirements and internal policies in all aspects of home loan services and sales operations.

Conduct regular performance reviews and implement targeted development plans to enhance team capabilities and achieve organisational objectives.

Collaborate with cross-functional teams to streamline processes, improve efficiency, and drive continuous improvement in home loan services delivery.

Qualifications

Minimum Qualification:

Degree (NQF Level 7) in Business Administration, Finance, Economics, or a related field

Experience Required:

Personal and Private Banking

3 - 5 years relevant experience in the financial services sector, with a focus on home loans or mortgage products

Proven successful sales track record in the financial services industry, demonstrating consistent achievement of targets and growth

Advanced product knowledge including specialised products and financial structures related to home loans and mortgages

Advanced experience and knowledge in Credit and Compliance matters, including familiarity with relevant regulatory frameworks

Exceptional negotiating skills and conflict handling abilities, with a track record of resolving complex client issues

Significant people management experience, leading teams and motivating people to achieve high performance

Demonstrated ability to develop and implement strategic sales initiatives to drive business growth

Strong analytical skills with the ability to interpret market trends and financial data to inform decision-making

Excellent communication and presentation skills, with the ability to articulate complex financial concepts to diverse audiences

Proven track record of building and maintaining strong relationships with internal stakeholders and external partners

Experience in change management and process improvement within a financial services context

Commitment to ongoing professional development and staying abreast of industry trends and regulatory changes

Additional Information

Behavioural Competencies:

Conveying Self-Confidence

Developing Expertise

Directing People

Embracing Change

Exploring Possibilities

Technical Competencies:

Financial Acumen

Financial Analysis

Financial Planning

Planning, Forecasting and Budgeting

Risk Awareness & Identification

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or