Senior Operations Manager

4 days ago

Johannesburg South Africa Edge Executive Search Group Full time

Senior Operations Manager Location: Bryanston | Type: Permanent. Be the engine behind exceptional service and sustainable growth. Lead operations end-to-end—where compliance, clients, and commercial outcomes meet. About the Role Reporting to the Managing Director, you’ll own day-to-day operations while translating strategy into execution. You’ll optimise processes, lead multi-disciplinary teams, and uphold governance to deliver high performance, compliant service, and measurable business results. This role covers revenue growth through client retention and service excellence, enterprise risk management, claims, premium collections, and people leadership. Expect meaningful impact—and the accountability that comes with it. Who the Client Is A well-established financial services business with a strong client base and trusted insurer partnerships. The organisation operates to rigorous FSCA standards and values passion, integrity, care, growth, and diversity—striving for operational excellence and long-term relationships. What You’ll Do Execute strategic initiatives that align with company objectives; embed enterprise-wide risk management. Lead and develop a skilled, compliant HR function; set clear performance standards. Oversee operations with strict adherence to governance, ethics, and regulatory compliance. Strengthen partner, stakeholder, and insurer relationships; manage key partnerships. Drive revenue via client retention and service excellence; build networks and nurture existing relationships. Guide FAIS- and TCF-aligned insurance advice and processes. Ensure regulatory compliance and advise on loss prevention and risk minimisation. Champion world-class client service to FSCA standards; oversee policy admin and communications. Manage premium collections and commission tracking; ensure disciplined credit control. Oversee timely, client-centred claims handling and insurer engagement. What You Bring Matric and BCom in Business Management; MBA advantageous. 7–10 years’ operations experience (min. 3 years in senior leadership) within financial services. Proven people leadership in complex operational environments; strong process and metrics orientation. Data-driven problem solving; can thrive in fluid, fast-paced settings with a customer-first mindset. Clear communication and stakeholder engagement skills; uncompromising on compliance. What Success Looks Like Strategic projects delivered on time with measurable service and financial uplifts. Improved retention, on-target revenue growth, and stronger partner relationships. FSCA/FAIS/TCF-aligned operations with clean audit findings and reduced risk incidents. Faster, fair claims outcomes and disciplined collections performance. Engaged, high-performing teams with clear accountability and values-led behaviour. Rewards & ChallengesYou’ll shape a high-impact operation with broad scope and visibility. The role is hands-on and fast-paced, balancing growth, compliance, and client expectations—ideal for a pragmatic builder who leads through clarity, empathy, and data. #hiring #edge #kestria

  • Operation Lead, Za Operations

    4 weeks ago

    Johannesburg, South Africa Operations Full time

    Overview Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead / Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly. Youll be the first...

  • Fc Supervisor, Za Operations

    1 week ago

    Johannesburg, South Africa Operations Full time

    Key job responsibilities Measure and monitor workflows track onsite performance and provide important shift information to frontline management to ensure operational excellence across shifts Support and train employees to deliver great service and supervise them in their daily tasks Support the Shift / Area Manager with projects to improve processes...

  • Operations Manager

    1 day ago

    Johannesburg, South Africa Logistics and Operations Management Full time

    We require an Operations Manager and Project Supervisor familiar with the general operations and management of a business. You will work with the senior management to assist with the coordination of company projects and manage staff. We will consider experience in various industries. If you have an excellent personality, you pay attention to detail and a...

  • IT Operations Manager

    2 weeks ago

    Johannesburg, South Africa WatersEdge Solutions Full time

    Location: Hybrid (Bedfordview)Employment Type: Full-Time, PermanentIndustry: Insurance | IT Infrastructure | Facilities Management WatersEdge Solutions is partnering with a leading long-term insurance provider to recruit strategic and technically grounded IT Operations Manager to lead and enhance the IT Infrastructure, Support, and Facilities teams for a...

  • Operations Manager

    3 days ago

    South Africa Interact CC Full time R50 000 - R60 000 per year

    Job Description:A fantastic opportunity has arisen for an experienced Contact Centre Operations Manager to join our growing business. We are looking for an Operations Manager, that can lead and empower their teams to ensure they are operating at their full potential through delivering coaching and mentoring. We need an analytical mindset with someone who can...

  • Senior Software Developer Assistant Manager

    3 weeks ago

    Johannesburg, South Africa Legal operations Full time

    The Africa Assurance Innovation and Digital team is seeking a Senior Software Developer Assistant Manager capable of driving impactful digital and innovative solutions for the Assurance business. This leadership role requires advanced proficiency in smart technologies including Robotic Process Automation (RPA) Machine Learning (ML) Artificial Intelligence...

  • Senior Manager

    1 day ago

    South Africa Mecs Full time R1 500 000 - R3 000 000 per year

    The Senior Manager – SHERQ develops, implements and maintains Safety, Health, Environment, Risk and Quality (SHERQ) strategies, systems and standards across the organisation. The role ensures legal compliance, promotes a proactive safety culture and drives operational excellence through effective risk management and continuous improvement, providing...

  • Enterprise Account Manager

    1 week ago

    South Africa China Unicom (Americas) Operations Ltd. Full time R800 000 - R1 200 000 per year

    Job Description:Identifying and developing new account to help the business to gain greater market shareAccomplishing sales and margin target by selling telecom and IT products and services such as IPLC, MPLS VPN, IP Transit, data centre and IT integrated solutions etc. in South Africa and regions assigned;Working closely with other internal senior staffs...

  • General Manager

    1 week ago

    Johannesburg, South Africa Edge Executive Search Group Full time

    General Manager – Operations | North West Province | Permanent Lead a flagship resort operation that combines hospitality, gaming, conferencing and entertainment. Drive performance, quality and guest experience in a complex, high-energy environment. As General Manager – Operations, you will take full operational responsibility for a multi-faceted resort,...

  • Senior Manager

    1 week ago

    South Africa MTN Full time R1 200 000 - R3 600 000 per year

    Contract duration: 12-month contractMission/ Core purpose of the Job:The Senior Manager – Data Centre Planning plays a pivotal role in Bayobab's ambition to build Africa's largest and most trusted digital infrastructure network.This role is responsible for driving the planning, coordination, and technical execution of large-scale data centre developments...