GRC/Incident Engineer New

Zepz powers two leading global remittance brands, WorldRemit and Sendwave, to build the next generation of cross-border payments. Serving over 9 million customers across 4,000 corridors, Zepz is transforming how money moves across borders by making it faster, safer and more convenient. Its innovative digital solutions are designed to break down financial barriers and expand access to better financial tools. Zepz operates across a broad global footprint, connecting the global north and south and enabling migrants to support loved ones, fuel local economies and build better futures.

Come join us

• Velocity - We are fast

• Outcomes - We work for our customers

• Integrity - We do the right thing

About the role:

We are seeking a proactive and experienced professional to join our Platform Engineering team. The ideal candidate will be a critical part of our mission to ensure system reliability, operational efficiency, and a robust security posture. This hybrid role is responsible for coordinating our infrastructure's governance, risk, and compliance (GRC) efforts, while also owning and improving the company's incident and change management processes. It requires a strong technical background and the ability to work collaboratively across engineering and GRC teams.

Key Responsibilities:

• Incident Response & Coordination: Act as the primary coordinator for the end-to-end incident management lifecycle, from initial detection and triage to post-incident review and resolution.
• Process Improvement: Continuously gather feedback from engineering teams and stakeholders to refine and enhance our policies and processes, ensuring they are efficient, scalable, and aligned with business goals.
• Post-Incident Analysis: Lead and conduct thorough post-incident reviews to identify root causes, document key findings, and develop actionable recommendations to prevent future occurrences.
• GRC Program Execution: Partner with the Lead, Infrastructure GRC to execute the GRC program for the infrastructure teams. This includes supporting the development of policies, standards, and procedures.
• Audit and Compliance Readiness: Serve as a key point of contact for internal and external auditors, providing necessary documentation and context during audits related to the Infrastructure team.
• Automation: Identify opportunities for automation within both the incident management and GRC workflows to improve response times, reduce manual effort, and increase overall productivity.
• Collaboration: Work closely with Site Reliability Engineers (SREs), and other engineering teams to support tooling improvements and implement best practices for incident prevention and GRC compliance.
• Change Management: Help manage the change management process for the platform and infrastructure teams, ensuring changes are properly documented, reviewed, and approved to minimize risk and prevent incidents.

Required Skills:

• Experience:
• • Demonstrable experience in a technical role with a focus on incident management, SRE, or a related field.
• Experience in coordinating and leading incident response efforts.
• Technical Skills:
• • Proficiency with basic automation concepts and tools.
• Practical experience with scripting languages, particularly Python is a plus.
• Soft Skills:
• • Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and non-technical audiences.
• Strong problem-solving and analytical abilities.

What you'll get from us

We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. specifically:

• Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance
• Private Medical Cover: You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.
• Retirement: We offer pension schemes to help you plan for and secure your future.
• Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected.
• Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible.

We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz

• Our team of over 800 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.
• We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
• We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
• At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose - to continue to provide the best service to our users.

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive.

So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.