Service Reliability Manager

Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.

Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the UK, Gibraltar, Malta, Barcelona, Mauritius, South Africa, and Israel and being part of a group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Are you a strategic thinker with a passion for technology and seamless software delivery? We're looking for an Service Reliability Manager to take charge of our non-prod environments, ensuring they are stable, compliant, and optimized to support our business goals and software development lifecycle (SDLC). This is a pivotal role where you'll align technology with strategy, streamline operations, and drive efficiency across development, testing, and production environments.

What You'll Do:

• Oversee and Optimize Environments: Manage the full lifecycle of non-production environments (development, testing, staging) to ensure stability, reliability, and alignment with production conditions.

• Ensure Compliance and Governance: Enforce policies for environment usage, access control, and data management to meet UKGC compliance and internal standards.

• Drive Readiness and Availability: Maintain known-good configurations, ensure environments are ready per release schedules, and exercise authority to approve or deny access/deployment based on compliance and standards.

• Coordinate and Mediate: Act as the central point for environment-related requests, resolving conflicts, allocating resources fairly, and fostering collaboration between development, QA, operations, and business teams.

• Champion Automation: Lead the adoption of Infrastructure as Code (IaC) to automate environment provisioning and configuration, boosting efficiency and reducing errors.

• Collaborate with Teams: Work closely with Site Reliability Engineering (SRE) and Incident Management to define SLOs, SLAs, and SLIs, while maintaining detailed documentation and reports on environment performance and usage.

• Communicate Effectively: Engage with stakeholders to ensure environments meet project needs and support strategic objectives, acting as the gatekeeper for environment access.

• Technical expertise: A strong understanding of software development processes, CI/CD pipelines, and cloud platforms (e.g., Azure, GCP) is essential. Experience with automation tools like Jenkins, Ansible, or Terraform is highly desirable.
• Leadership and management: The ability to motivate teams, manage competing demands, and make timely, informed decisions.
• Communication: Excellent written and verbal communication skills are necessary for explaining complex technical information to both technical and non-technical stakeholders.
• Problem-solving: Strong analytical skills are required to troubleshoot and resolve complex environment-related issues and proactively mitigate risks.
• Management: The ability to plan, execute, and deliver initiatives on time, including allocation of resources
• Strategic thinking: A successful environment manager must be able to align environment strategy with broader business and technical objectives.

#LI-Hybrid #LI-MN1

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we're here for you.  

We'll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what's in place in your location.    

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.